Tobacco Programs
Overview, enrollment, file troubleshooting
17 articles
Tips to Increase Monthly PaymentsThis article outlines our top tips to increase your monthly payments from brands
Altria's Digital Trade Program (DTP) Overview
Altria DTP FAQThis article outlines frequently asked questions about scan data, multipack discounts, loyalty network, P+, and discount network
Altria's Digital Trade Program (DTP) EnrollmentThis article outlines how to enroll in Tier 1, Tier 2, and Tier 3 Altria offers
RJR TMS Retail Scan Data Program EnrollmentThis article outlines the (5) steps to sign up/enroll with the RJR scan program
Switching Scan Data Provider To Skupos - ReynoldsThis article outlines the (4) steps necessary to participate in the RJR scan program
Switching Scan Data Provider To Skupos - AltriaThis article outlines the (8) steps you need to take to participate in the Altria scan program
How to Run a P+ Engage TransactionThis article outlines how to run a P+ transaction
File Troubleshooting
This section outlines all the common errors from Tobacco vendors
Altria File is MissingThis article outlines how to get help addressing the 'Missing File Notice' error from Altria
Altria File was RejectedThis article outlines how to address the ‘Rejection Notice' error from Altria
Altria No Multi-Unit ElectionGet help addressing the ‘[Product] Multi-Unit Y Indicator - No Promotion Election' error from Altria with this article.
Altria File Failing Discount AmountThis article outlines how to address the ‘[Product] Loyalty Transactions Failing Discount Amount' error from Altria
Altria Missing or Incorrect Promo CodeThis article outlines how to address the ‘[Product] Missing or Incorrect Promo Code' error from Altria
Altria No Loyalty IDThis article outlines how to address the ‘[Product] Loyalty Election and Promotion Code - No Loyalty ID' error from Altria
Altria No Loyalty ElectionThis article outlines how to get help addressing the ‘[Product] Loyalty Promotion Code - No [Product] Loyalty Election' error from Altria
RJR File is MissingThis article outlines what to do if you received an email about a missing file this means that your RJR file for the week was not submitted
Altria Pricing Opportunity NotificationsThis article outlines how to address the ‘Number of Days with failed transaction’ error from Altria