Skupos

Skupos Support

Overview, enrollment, file troubleshooting

Tobacco Programs

This article outlines our top tips to increase your monthly payments from brands

Tips to Increase Monthly Payments

Altria's Digital Trade Program (DTP) Overview

This article outlines frequently asked questions about scan data, multipack discounts, loyalty network, P+, and discount network

Altria DTP FAQ

Overview

This article outlines how to enroll in Tier 1, Tier 2, and Tier 3 Altria offers

Altria's Digital Trade Program (DTP) Enrollment

This article outlines the (5) steps to sign up/enroll with the RJR scan program

RJR TMS Retail Scan Data Program Enrollment

This article outlines the (4) steps necessary to participate in the RJR scan program

Switching Scan Data Provider To Skupos - Reynolds

This article outlines the (8) steps you need to take to participate in the Altria scan program

Switching Scan Data Provider To Skupos - Altria

This article outlines how to run a P+ transaction

How to Run a P+ Engage Transaction

Enrollment

This article outlines how to get help addressing the 'Missing File Notice' error from Altria

Altria File is Missing

This article outlines how to address the ‘Rejection Notice' error from Altria

Altria File was Rejected

Get help addressing the ‘[Product] Multi-Unit Y Indicator - No Promotion Election' error from Altria with this article.

Altria No Multi-Unit Election

This article outlines how to address the ‘[Product] Loyalty Transactions Failing Discount Amount' error from Altria

Altria File Failing Discount Amount

This article outlines how to address the ‘[Product] Missing or Incorrect Promo Code' error from Altria

Altria Missing or Incorrect Promo Code

This article outlines how to address the ‘[Product] Loyalty Election and Promotion Code - No Loyalty ID' error from Altria

Altria No Loyalty ID

This article outlines how to get help addressing the ‘[Product] Loyalty Promotion Code - No [Product] Loyalty Election' error from Altria

Altria No Loyalty Election

This article outlines what to do if you received an email about a missing file this means that your RJR file for the week was not submitted

RJR File is Missing

This article outlines how to address the ‘Number of Days with failed transaction’ error from Altria

Altria Pricing Opportunity Notifications

This section outlines all the common errors from Tobacco vendors

File Troubleshooting

Datto Remote Support

Find answers and get help from Intercom Support and Community Experts

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