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Altria File was Rejected
Altria File was Rejected

This article outlines how to address the ‘Rejection Notice' error from Altria

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Written by Skupos Support
Updated over 4 months ago

Example email from Altria

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How do I fix this?

  1. Pull up your Altria Reporting Errors email

  2. Reach out to Skupos Customer Care

    • When you reach out, they will ask you to share

      • The impacted store(s)

      • The week(s) the errors took place

      • And the error message

        • Skupos Support will work with our data team to correct and resubmit all affected files

Frequently Asked Questions  

How do I know which week(s) this error was present? 

  • Altria sends an email each week where a file has error(s). 

  • See affected week-ending dates listed under “Issue Log”

How do I know the impacted store? 

  • You will see the impacted account name(s) and account number(s) listed under “Issue Log”  

Why did this happen to my file?  

  • An extreme formatting error (for example an incorrect summary line), caused this error.

  • Don’t worry, our support team can help you troubleshoot!

How else can I find the error?

  • Each email from Altria will include a keyword indicating the product experiencing the error.

    • Log into Insights C3M

    • Select Scan File Manager

    • Select Submitted File Status (View Submitted Files)

    • Click on the Processing Errors icon for the week in question

How do I know which products are having the error?   

  • Each email from Altria will include a keyword indicating the product experiencing the error. 

    • Company: PMUSA (Cigarettes) 

      • Products: Marlboro  

      • LFP Promotion Code: 028200197214 

    • Company: USSTC (Smokeless Tobacco) 

      • Products: Copenhagen, Skoal, Red Seal, Husky  

      • LFP Promotion Code: 073100070013 

    • Company: Helix (Nicotine Pouches) 

      • Products: On!  

      • LFP Promotion Code: 840095781008 

    • Company: NJOY (Vaping Devices) 

      • Products: NJOY 

      • LFP Promotion Code: 819979012613 (Pods discounts), 819979012620 (Device discounts) 

    • Company: JMC  

      • Products: Black and Mild 

      • LFP Promotion Code: 07013783840 

  • For example, in this screenshot you can see the first error (green box) is from Marlboro Cigarettes and the second error (purple box) is from Black and Mild. 

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What email address sends Altria email notifications for a rejected file?

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