File Troubleshooting
This section outlines all the common errors from Tobacco vendors
9 articles
- Altria File is MissingThis article outlines how to get help addressing the 'Missing File Notice' error from Altria
- Altria File was RejectedThis article outlines how to address the ‘Rejection Notice' error from Altria
- Altria No Multi-Unit ElectionGet help addressing the ‘[Product] Multi-Unit Y Indicator - No Promotion Election' error from Altria with this article.
- Altria File Failing Discount AmountThis article outlines how to address the ‘[Product] Loyalty Transactions Failing Discount Amount' error from Altria
- Altria Missing or Incorrect Promo CodeThis article outlines how to address the ‘[Product] Missing or Incorrect Promo Code' error from Altria
- Altria No Loyalty IDThis article outlines how to address the ‘[Product] Loyalty Election and Promotion Code - No Loyalty ID' error from Altria
- Altria No Loyalty ElectionThis article outlines how to get help addressing the ‘[Product] Loyalty Promotion Code - No [Product] Loyalty Election' error from Altria
- RJR File is MissingThis article outlines what to do if you received an email about a missing file this means that your RJR file for the week was not submitted
- Altria Pricing Opportunity NotificationsThis article outlines how to address the ‘Number of Days with failed transaction’ error from Altria