Example email from Altria
Why would I receive this error?
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How do I fix this?
Disable the relevant loyalty discounts
Unfortunately, you are offering discounts you have not elected to offer with Altria.
To prevent further payment loss, we advise that you disable the discounts.
If you use Skupos Engage as your loyalty provider, contact Skupos Support to disable offers.
If you use a third-party loyalty provider other than Skupos Engage (such as Comarch, Excentus, Paytronix, Kickback, etc.), contact your third-party provider to disable the offers.
2. Contact Altria to elect into the relevant loyalty promotions
Sample Email
Sample Email
Hello-
I would like to participate in the (example: $2 off 4 cartons offer for P4), can you please enroll me in this offer?
Asking as I received an email with the error message, “[Product] Loyalty Promotion Code - No [Product] Loyalty Election” and I am working to get it resolved asap.
Thanks!
💡Tip! If you want to offer these discounts you will still need to turn these off temporarily, as it will take 24+ hours to properly go live with these discounts.
3. Once Altria approves of your store(s) participating in these promotions, you may resume offering them for proper reimbursement
Go to the Skupos Dashboard and re-enroll.
Frequently Asked Questions
How do I know which week(s) this error was present?
How do I know which week(s) this error was present?
Altria sends an email each week where a file has error(s).
See affected week-ending dates listed under “Issue Log”
How do I know the impacted store?
How do I know the impacted store?
You will see the impacted account name(s) and account number(s) listed under “Issue Log”
Why did this happen to my file?
Why did this happen to my file?
The retailer is offering loyalty discounts on the specified product but have not elected to offer those promotions with Altria.
How can I prevent this error in the future?
How can I prevent this error in the future?
Confirm with your Altria representative which offers are available for each of your stores during each period.
Keep in mind that if you have multiple stores, Altria may approve different offers for each location.
How else can I find the error?
How else can I find the error?
Each email from Altria will include a keyword indicating the product experiencing the error.
Log into Insights C3M
Select Scan File Manager
Select Submitted File Status (View Submitted Files)
Click on the Processing Errors icon for the week in question
How do I know which products are having the error?
How do I know which products are having the error?
Each email from Altria will include a keyword indicating the product experiencing the error.
Company: PMUSA (Cigarettes)
Products: Marlboro
LFP Promotion Code: 028200197214
Company: USSTC (Smokeless Tobacco)
Products: Copenhagen, Skoal, Red Seal, Husky
LFP Promotion Code: 073100070013
Company: Helix (Nicotine Pouches)
Products: On!
LFP Promotion Code: 840095781008
Company: NJOY (Vaping Devices)
Products: NJOY
LFP Promotion Code: 819979012613 (Pods discounts), 819979012620 (Device discounts)
Company: JMC
Products: Black and Mild
LFP Promotion Code: 07013783840
For example, in this screenshot you can see the first error (green box) is from Marlboro Cigarettes and the second error (purple box) is from Black and Mild.