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Altria Pricing Opportunity Notifications
Altria Pricing Opportunity Notifications

This article outlines how to address the ‘Number of Days with failed transaction’ error from Altria

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Written by Skupos Support
Updated over 4 months ago

Example email from Altria

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Why Would a File Not be Submitted?

Reason

Solution

  • Your store has prices set for Altria products that do not align with their standards.

  • This means that the products are priced too high or too low, so Altria won’t pay reimbursements until prices reflect their standards.

  • Confirm that your products are priced within the range Altria has approved.

  • If you haven’t received the recommended pricing from Altria, you will need to reach out to Altria to confirm pricing bands for the products you carry.

How do I fix this?

  1. Look at the prices of your Altria products in your point-of-sale system or inventory system

  2. Confirm that your Altria products are priced within the range recommended by Altria

    • Don’t have a pricing list from the last couple of years?

      • Contact your Altria representative to confirm the approved pricing ranges.

  3. Pull up your Altria reporting errors email

  4. Update the pricing of the impacted product(s) in your pos, to align with Altria's expectations

    • Once your prices are within the range that Altria has approved, your store(s) will begin to qualify for payments again.

Frequently Asked Questions  

What is the subject line from Altria would be if I encounter this error?

  • The subject line would be, “Attention Needed: AGDC Scan Data Pricing Notifications”

Why did this happen to my file?  

  • The price a customer is paying for select Altria product(s) is considered too high or too low for Altria.

    • Therefore, Altria is refusing to pay for discounts until your prices align with their standards.

How do I know which week(s) this error was present? 

  • Altria sends an email each week where a file has error(s). 

  • See affected week-ending dates listed under “Issue Log”

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How do I know the impacted store? 

  • You will see the impacted account name(s) and account number(s) listed under “Issue Log”  

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How else can I find the error?

  • Each email from Altria will include a keyword indicating the product experiencing the error.

  • Log into Insights C3M

  • Select Scan File Manager

  • Select Submitted File Status (View Submitted Files)

  • Click on the Processing Errors icon for the week in question.

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How do I know which products are having the error?   

  • Each email from Altria will include a keyword indicating the product experiencing the error. 

    • Company: PMUSA (Cigarettes) 

      • Products: Marlboro  

      • LFP Promotion Code: 028200197214 

    • Company: USSTC (Smokeless Tobacco) 

      • Products: Copenhagen, Skoal, Red Seal, Husky  

      • LFP Promotion Code: 073100070013 

    • Company: Helix (Nicotine Pouches) 

      • Products: On!  

      • LFP Promotion Code: 840095781008 

    • Company: NJOY (Vaping Devices) 

      • Products: NJOY 

      • LFP Promotion Code: 819979012613 (Pods discounts), 819979012620 (Device discounts) 

    • Company: JMC  

      • Products: Black and Mild 

      • LFP Promotion Code: 07013783840 

  • For example, in this screenshot you can see the first error (green box) is from Marlboro Cigarettes and the second error (purple box) is from Black and Mild. 

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What email address sends email notifications for a rejected file?

What if I have already corrected the prices, but Altria continues to send me these notices for the following week-ending files?

  • Contact the Skupos Support team for further investigation.

  • When you reach out, they will ask you to share;

    • The impacted store(s)

    • The week(s) the errors took place

    • And the error message

      • Without this information, they cannot help you out.

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