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Altria No Multi-Unit Election
Altria No Multi-Unit Election

Get help addressing the ‘[Product] Multi-Unit Y Indicator - No Promotion Election' error from Altria with this article.

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Written by Skupos Support
Updated over a week ago

Example email from Altria

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Why would I receive this error?  

Reason 

Solution 

  • Your store is offering multi-unit discounts on the specified product, but your store has not elected to offer those promotions with Altria.

  • Disable the relevant offers.

  • Contact Altria to get your store(s) elected into the correct offers. You will not receive reimbursement until this is done.

How do I fix this? 

1. Disable the relevant multi-unit discounts

  • Unfortunately, you are offering discounts you have not elected into with Altria.

  • To prevent further payment loss, we advise that you disable the discounts within your point-of-sale system or back-office software.

2. Contact Altria to elect into the relevant multi-unit promotions

Sample email is below  

Hello -

I would like to participate in the <example: $2 off 4 cartons offer for P4>, can you please enroll me in this offer?

Asking as I received an email with the error message, “[Product] Multi-Unit Y Indicator - No Promotion Election” and I am working to get it resolved asap.

 

Thanks! 

3. Once Altria approves of your store(s) participating in these offers, you may resume offering them for proper reimbursement

  • Click here to learn how to set up multi-pack and multi-can discounts.

Frequently Asked Questions  

How do I know which week(s) this error was present? 

  • Altria sends an email each week where a file has error(s). 

  • See affected week-ending dates listed under “Issue Log”

How do I know the impacted store? 

  • You will see the impacted account name(s) and account number(s) listed under “Issue Log”  

Why did this happen to my file?

  • Your store is offering multi-unit discounts on the specified product, but your store has not elected to offer those promotions with Altria.

How can I prevent this error in the future?

  • Confirm with your Altria representative which offers are available for each of your stores during each period.

  • Keep in mind that if you have multiple stores, Altria may approve different offers for each location.

How else can I find the error?

  • Each email from Altria will include a keyword indicating the product experiencing the error.

    • Log into Insights C3M

    • Select Scan File Manager

    • Select Submitted File Status (View Submitted Files)

    • Click on the Processing Errors icon for the week in question

How do I know which products are having the error?   

  • Each email from Altria will include a keyword indicating the product experiencing the error. 

    • Company: PMUSA (Cigarettes) 

      • Products: Marlboro  

      • LFP Promotion Code: 028200197214 

    • Company: USSTC (Smokeless Tobacco) 

      • Products: Copenhagen, Skoal, Red Seal, Husky  

      • LFP Promotion Code: 073100070013 

    • Company: Helix (Nicotine Pouches) 

      • Products: On!  

      • LFP Promotion Code: 840095781008 

    • Company: NJOY (Vaping Devices) 

      • Products: NJOY 

      • LFP Promotion Code: 819979012613 (Pods discounts), 819979012620 (Device discounts) 

    • Company: JMC  

      • Products: Black and Mild 

      • LFP Promotion Code: 07013783840 

  • For example, in this screenshot you can see the first error (green box) is from Marlboro Cigarettes and the second error (purple box) is from Black and Mild. 

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What email address sends Altria email notifications for a rejected file?

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