Tips
1. Train your cashiers
Make sure your clerks know how to run a transaction.
Click here for the step-by-step process of running a transaction.
Remind your cashiers to ask every customer to enter their phone number at the pin pad.
Example in-store employee script:
“Please enter your phone number to unlock savings.”
2. Confirm that you have all relevant products uploaded into your inventory
This can be done directly in your point-of-sale system or through a back-office provider. Please contact your point-of-sale or back-office vendor for assistance.
For Verifone, Gilbarco, and NCR point-of-sale systems, UPCs need to be uploaded into the “PLU” field.
For Clover point-of-sale systems, UPCs need to be uploaded into the “Product Code” field. - Please note that as of 1/1/25 PDI will no longer provide support for Clover. Click here for more info.
3. Make sure UPC’s are properly formatted
Make sure products are uploaded in the UPC-A (12-digit) format and have a description that is relevant to the assigned UPC.
Scan Data reports are composed of products in the UPC-A (12-digit) format. Proper format is necessary for accurate payments and reimbursements.
Example:
UPC-A: 028200003683
Description: MARL RED LABEL BOX
Retailers using a Clover point-of-sale system should take extra note of this step because Clovers often utilize the UPC-E (8-digit) format. - Please note that as of 1/1/25 PDI will no longer provide support for Clover. Click here for more info.
4. Ensure all non-fuel products are labeled with a Product Code between 400 and 599
This step only applies to those using a Verifone, Gilbarco, or NCR point-of-sale system.
Engage discounts will not work if you do not have a Product Code within the 400-599 range.
5. Check your Enrollments through your Skupos dashboard, monthly
Skupos is consistently adding offers to your dashboard. Make sure you are not missing opportunities by checking your dashboard monthly.
You can also review any offers where your enrollment status might have changed.
💡Tip! We have heard that our most successful sites pick a day to check offers every month. Such as the second Tuesday of the month or the 15th.
6. For Gilbarco sites
Make sure the "Discountable" checkbox is checked in each item's PLU card.
Engage discounts will not work if the "Discountable" checkbox is not enabled.
Frequently Asked Questions
What is Scan Data?
What is Scan Data?
Scan Data is a program in which Skupos submits transaction data to tobacco partners to unlock incentive payments and brand-funded multi-unit discounts for our retailers.
What is Engage?
What is Engage?
Engage is Skupos’ loyalty platform.
Engage enables retailers to offer brand-fund loyalty promotions on tobacco and other consumer packaged goods.
What if my UPCs are 11 digits?
What if my UPCs are 11 digits?
Contact your tobacco representatives to get the 12-digit UPC’s.
If UPC’s are not 12 digits, your offers will not work.
How often should I remind my cashiers to ask every customer to enter their phone number at the point-of-sale for potential savings?
How often should I remind my cashiers to ask every customer to enter their phone number at the point-of-sale for potential savings?
Every 3 shifts!