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Switching Scan Data Provider To Skupos - Reynolds
Switching Scan Data Provider To Skupos - Reynolds

This article outlines the (4) steps necessary to participate in the RJR scan program

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Written by Skupos Support
Updated over 3 weeks ago

Step-by-Step Process

Getting Started

  1. Contact MSA and Skupos

    • MSA is the company Reynolds partners with to process their scan data files.

    • Email MSA and Skupos at [email protected] and [email protected] to inform them that you will be switching scan data providers.

      • We suggest cc’ing your Reynolds representative on this email as well.

Sample email

Recipients: [email protected], [email protected], and your Reynolds representative email

Subject: Scan Data Third Party Switch

Hello-

I am switching to Skupos, a PDI Technologies company for my scan data. Please advise on any next steps required. Thanks!

💡 Tip! Make sure to frequently check your email

  • If Skupos and MSA email you and don’t hear back, your process will be on hold until you respond.

Submitting Test Files

2. Skupos will receive a “Switching Software Providers” email from MSA:

  • This will provide Skupos with your new submission credentials and prompt us to submit a test file on your behalf.

  • We need to send a full week of complete data.

    • It is important to stay connected to Skupos Sync software in order for us to submit a complete file.

    • Click here for tips!

3. Check the MSA portal

  • Check the MSA portal to see if your test file processed successfully.

    • If you are alerted of any errors, please forward those to [email protected] so we can fix them.

      • Through that email address, Skupos Support will help you solve any challenges that come up.

💡 Tip! Make sure to check your Skupos dashboard weekly to ensure you are connected.

Approval (Validation)

4. Keep checking your email. You will receive an email indicating your test file processed successfully.

  • At this point, you will want to confirm your validation status with your RJR representative.

  • If validated, you can now offer multi-unit and loyalty discounts through Skupos, if eligible (retailers with Clover devices excluded). - Please note that as of 1/1/25 PDI will no longer provide support for Clover. Click here for more info.

    • Please confirm offer eligibility with your RJR representative

Frequently Asked Questions

Is this process the same for Altria?

  • No.

  • It’s similar but they use different vendors.

  • Click here to learn how to participate in Altria offers.

How long does switching my scan data process typically take?

  • Three weeks!

  • But if you don't respond to an email this process can be slowed down.

Who is MSA?

  • MSA or Management Sciences Associated is a data company that Reynolds partners with to process their scan data files.

How can I speed up this process?

  • Check your email a few times a week.

  • If you haven’t responded to a question the process is on hold until you give your feedback.

Why do we have to reach out to Reynolds with enrollment and discount questions?

  • Reynolds owns this process.

  • If they do not complete certain steps on their end, you run the risk of lost reimbursement.

How can I encourage my customers to participate in these offers?

  • Hang Signage.

  • Train your clerks on how to run a transaction.

  • Don’t have signage? Talk with your Altria representative as that is done independently of Skupos.

Did this answer your question?