Step-by-Step Process
1. Verify that your MNSP Router is powered on
You can tell the device is operational if all the lights are on
If the lights aren’t all on, turn on your device
2. Verify that your MNSP Router has an active internet connection
Look for a green light next to an image of a globe or labeled as “WAN”.
If this light is green, your MNSP Router is connected to the Internet.
If the light is not green, this may mean that your store has lost Internet connection.
Check your WIFI to ensure you are online
3. Check to make sure your Internet Service Provider router is online
Make sure it is connected to “WAN 1” on Mako devices or “WAN” on other MNSP Router
Then use another internet-enabled device (like your cellphone) to verify your WIFI is operational.
Go to go.skupos.com and if you can reach this site, proceed to the next step.
If your network is still not operational, contact your Internet provider before moving to the next step.
4. Attempt to run a few transactions at your store
Once the transaction has been processed, check your Skupos dashboard.
Make sure that your store’s status is “Online” and that the date of the last transaction matches the date the test was run.
5. If it’s still not working, contact Skupos Support for help troubleshooting
Frequently Asked Questions
Any tips on how to get Cloud Sync back online?
Any tips on how to get Cloud Sync back online?
Yes!
Click here for tips on how to get back online.
Why isn’t my Cloud Sync working?
Why isn’t my Cloud Sync working?
Often it means your internet isn’t properly set up.
Confirm on a secondary device, such as a cell phone, that your wireless internet is working.
What if I changed equipment?
What if I changed equipment?
Sometimes that will require on-site technical support from a certified Authorized Service Contractor to fix the situation.