Topics Covered
Scan Data
What is the Altria scan data program?
Altria provides incentives for retailers who provide access to their scan data to Altria.
If retailers participate in this program, they must meet some technology requirements so Altria can access data.
What are the different types of programs Altria offers? What do I need to do to participate in those offers?
See below for a breakdown of what rewards and technology requirements are entailed to participate in each kind of program.
Tier | Program Summary | Retailer Technology Requirements? | Altria Requirements |
Tier 1 | Basic Incentive Payments | Scan Data |
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Tier 2 | Tier 1 + Qualify for additional payments | Scan Data + Engage |
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Tier 3 | Tier 1 + Tier 2 + Qualify for additional payments | Scan Data + Engage |
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P+ | Tier 1 + Tier 2 + Tier 3+ Qualify for additional payments | Scan Data + Engage |
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How often will I receive payments for participating in these offers?
You will receive payments monthly.
To learn how to transfer those payments to your bank, click here.
What can prevent me from receiving payments?
A few different things!
If your store is not submitting files, Altria will not pay your store.
This can happen for a few reasons, but typically it is because your Sync is offline.
To learn more about Sync, click here.
How does Scan Data reporting work?
Multi-Pack Discounts
What is the difference between discounts or multi-pack/multi-can discounts?
Regular discounts are off of (1) item.
Multi-Pack/Multi-Can discounts are off of (2) items.
These typically lead to bigger discounts for customers, but they must be set up properly.
Following the steps in the proper order is very important.
What happens if I do not properly set up the multi-pack offer?
It will not report correctly, therefore making it so your store(s) do not qualify for reimbursements from brands.
These offers require a different setup process, depending on whether you want to set them up via POS or through your back-office software.
Why do I have to set up offers in my back-office software and POS?
You do not!
You just need to make sure the data is being transferred.
Should I set up offers with back-office software or with my POS?
It depends!
If you are currently setting up offers in your POS system, you will probably want to continue there. Same for retailers who use the back-office software.
What POS providers can Skupos work with?
Verifone, Gilbarco, Clover, and NCR
How can I set up Multi-Pack Offers?
It is different, depending on what back-office software system your team works with.
Back Office Software - click here
Point of Sale – Please click on your provider, through this link.
I’m setting up offers in my back-office software, when do I need to involve them?
If you haven’t set up an offer in your back-office software, reach out to your team to ask them how.
Skupos has help articles, depending on your POS provider linked above, but if it’s your first time you might need help from your back-office provider.
Why can Skupos not help with this? Because we do not have the same level of knowledge/access as your back-office provider.
Ask if you can mix and match PLUs while offering a discount or if you can only offer multi-pack deals.
Mix and Match will allow you to set a discount to a setlist of PLUs regardless of price.
Multi-pack will allow you to set a discount to PLUs at the same price.
Why do UPCS have to be 12 digits?
Otherwise, discounts will not work.
To learn more about UPCS, click here.
Loyalty Network
What if I need to change the date that I entered into my Skupos dashboard?
You can edit the date directly on your dashboard and if you have questions on how to do this, contact the Skupos Support team via chat.
Discounts will be disabled until the new start date that was selected.
What does it mean if a file is missing loyalty promotion codes?
There are a few reasons why loyalty promotion codes may be missing from a file:
Check to ensure you are active in a current LFP and that the start date has occurred. Promotion codes will not be present in the file if the promotion has not started.
LFP discounts are only triggered by Skupos when a phone number or loyalty ID is entered into the pinpad at the time of purchase, and only on applicable UPCs.
Confirm with the user that they entered their phone number at the pinpad.
If a phone number or loyalty ID is not entered, no discount will be triggered and no loyalty promotion codes will be present.
If your offers are properly set up and you have entered a loyalty ID at the POS, and loyalty promotion codes are not present, please reach out to our Support team.
Can Skupos re-submit a file for us?
Sometimes, but we are limited to how many days back the data will be available based on your POS system.
💡 Tip! Please ensure you are checking the dashboard regularly at go.skupos.com to confirm you are online and avoid missing any transactions.
POS Provider | Can Skupos re-submit a file? | How many days back? | Additional Information |
Gilbarco | Yes | 7 |
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NCR | Yes | 7 | Unless you archive data yourself or request the data to be regenerated by your POS support vendor (i.e. RDS), Skupos is limited to this amount. |
Verifone | Yes | 90 | This is only possible if no upgrades or reloads have taken place during this time period. |
Clover | No |
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P+
What is P+?
P+ includes different offers based on specific loyalty IDs based on purchase histories.
With P+ your store(s) will also qualify for:
Digital offers: This is the preferred way consumers like to receive offers
Combination: The offers can be used along with existing MP and Loyalty offers (leading to greater savings)
Personalized: The offers utilize the purchase history for each loyalty ID
How does my store qualify for P+?
Click here and see below for the requirements to join P+.
✅ Note: P+ Offers are part of Tier 3 offers.
Why do I need to participate in Tier 3 Altria offers, to get access to P+?
This is a requirement set up by Altria, so unfortunately Skupos does not have insights as to why this is a requirement.
Where will I find P+ offers?
They will be listed in your Skupos dashboard
Just search the word, “Personalized”
❗Stop! If you have not signed up for P+ offers with Altria, these offers will not work.
Click here to learn how to enroll.
P+ Offers are part of Tier 3 offers.
Discount Network
What is the Retailer Discount Network?
This is a mobile website designed to provide customers with coupons for Altria products, in your stores.
Do I have to access Retail Discount Network on a mobile device?
Yes. A mobile device is required to access coupons.
What is the Step-by-Step Process for Retailers to Redeem Coupons at the Register?
Each retailer store will need to input the Altria coupon UPCs into your POS.
Contact your Altria representative for the coupon UPCs as Skupos is not given visibility into these.
Add the coupon UPCs to your POS.
For assistance adding UPCs to your system, contact your POS provider.
To redeem the coupon at the register, scan the coupon barcode on your customer’s mobile phone to automatically apply the discount.
What happens if a retailer does not open a coupon on Retail Discount Network every month?
If you do not open a coupon on the app every month, you will not be able to offer the increased Tier 2 tobacco Loyalty rates.
How can I make sure the app is working for my store?
Test it out in your store! Go to Retaildiscountnetwork.com and follow the steps to get signed up. Then make a purchase to see if it is working.
You will need to sign up for a Tobacco brand but once your account is created, sign-in is easy with a PIN.
If I am Tier 2 or Tier 3, why do I need to use the Retaildiscountnetwork.com app?
Per your contract terms and conditions with Altria, the only way to get Tier 2 pricing on products is to use the Retail Discount Network coupon app.
How do I get signed up to be on the app?
Talk with your Altria representative about becoming a Tier 2 store and how you can use the Retail Discount Network at your location.
Where do consumers access the Retail Discount Network?
By visiting retaildiscountnetwork.com on your mobile phone or by scanning the QR code below.
Do I have to share my location?
Yes.
Location sharing is required to be provided with a coupon.
This is because Retail Discount Network needs to know what location is nearest you to provide a coupon for that location.
How do I access digital coupons?
You can access the coupons by creating or signing into your Retail Discount Network account.
Click here to learn how to create an account.
The brand I want is not shown, why?
The Retail Discount Network presently only supports (5) brands: Marlboro, Copenhagen, Skoal, L&M, and Black and Mild.
What if there are no coupons?
Altria is responsible for delivering the coupons to your device, so check with them if the problem persists.
However, there may be no valid offers in your area. Try a new location and/or brand to see if any offers appear.
Offers are subject to change and are based on location.
Which tier of retailer qualifies for offers through the discount network?
Tier 2 and Tier 3!
The Retail Discount Network website is not working; can you help?
Make sure that:
Your location services are turned on
Your valid birthday has been entered
You are in a store location
If you have checked these three issues and you are still having issues, contact Altria as Skupos does not have any ways to solve for this.
Can a consumer use this coupon anywhere?
No.
A consumer can only use the coupon at the store it says it is valid for.