Step By Step Process
Confirm with your Altria/RJR representative that your store(s) qualify for discounts
Sample email
Sample email
Hello-
Can you share which discounts my <add store address(es)> qualify for?
Thanks!
2. Once confirmed that your store qualifies, set up the discount(s) in your point-of-sale system
I'm not familiar with my back-office software...
Reach out to your back-office provider, as Skupos can’t help with these questions.
What Should I do When I Call my Back Office Provider for Help?
Ask your representative if you can mix and match PLUs while offering a discount or if you can only offer multi-pack deals.
Mix and Match will allow you to set a discount to a setlist of PLUs regardless of price.
Multi-pack will allow you to set a discount to PLUs at the same price.
I'm familiar with my back office software...
If you are familiar with setting up discounts in your back-office software's price book, please proceed as normal.
💡 Tip! But do not use PLU Modifiers or do manual discounts. These will not report correctly and will result in no reimbursement.
One week after setting up your offers, check your email for any messages from Altria/RJR regarding potential errors.
If you receive any, please contact our Support Team with the error code, and we'll assist you in resolving the issue.
Frequently Asked Questions
How can I confirm that my offers are correctly registering at the point of sale?
How can I confirm that my offers are correctly registering at the point of sale?
After logging in to your Skupos Dashboard, navigate to the top menu and select 'Programs,' then click on 'Performance.'
Scroll down to find 'Consumer Promotions by Store.'
Locate your new store, then scroll down to find the new promotion and its type.
If you've applied a discount at the POS, you should see '1' or a higher number in the '# of Promotions' column.
After logging in, navigate to the top menu and select 'Programs,' then click on 'Performance.' Scroll down to find 'Consumer Promotions by Store.'
Locate your new store, then scroll down to find the new promotion and its type.
If you've applied a discount at the POS, you should see '1' or a higher number in the '# of Promotions' column.
What happens if I don’t confirm discounts with my tobacco representatives?
What happens if I don’t confirm discounts with my tobacco representatives?
The tobacco company will refuse to pay your store for any discounts you offer customers.
Or for any scan data your store provides.
Why do I need to verify if discounts are working properly?
Why do I need to verify if discounts are working properly?
If you don’t and your discounts aren’t working, you could lose money from brands.
Can Skupos report the discounts?
Can Skupos report the discounts?
Yes, we can report discounts set up in your back-office software's price book.
For our customers who are currently using back-office software to offer discounts, it is often easier to continue using your back-office software rather than setting the discount in your point-of-sale system.
What if I need assistance with my back office software?
What if I need assistance with my back office software?
We recommend and encourage you to reach out to your back-office provider for help setting up multi-can and multi-pack discounts in your back-office software.
Why? If you reach out to Skupos support, we cannot guarantee that we will be familiar with your back-office software and cannot be held responsible for incorrect setup in third-party back-office software.
Why are we encouraged to request help from our back-office providers?
Why are we encouraged to request help from our back-office providers?
Skupos doesn’t have insights into how their systems update and won’t be as efficient as your back-office provider.
Why must I set up offers in my back-office software and POS?
Why must I set up offers in my back-office software and POS?
You don’t!
You just need to make sure the offers are transferred between the two systems.
How do I set up the offers in my POS?
How do I set up the offers in my POS?