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Back Office Software: Setting Up Multi-Pack and Multi-Can Discounts
Back Office Software: Setting Up Multi-Pack and Multi-Can Discounts

This article outlines how to set up multipack and multican discounts on back-office software

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Written by Skupos Support
Updated over a week ago

Step By Step Process

  1. Confirm with your Altria/RJR representative that your store(s) qualify for discounts

Sample email

Hello-

Can you share which discounts my <add store address(es)> qualify for?

Thanks!

2. Once confirmed that your store qualifies, set up the discount(s) in your point-of-sale system

  • I'm not familiar with my back-office software...

    • Reach out to your back-office provider, as Skupos can’t help with these questions.

    • What Should I do When I Call my Back Office Provider for Help?

      • Ask your representative if you can mix and match PLUs while offering a discount or if you can only offer multi-pack deals.

        • Mix and Match will allow you to set a discount to a setlist of PLUs regardless of price.

        • Multi-pack will allow you to set a discount to PLUs at the same price.

  • I'm familiar with my back office software...

    • If you are familiar with setting up discounts in your back-office software's price book, please proceed as normal.

💡 Tip! But do not use PLU Modifiers or do manual discounts. These will not report correctly and will result in no reimbursement.

3. Verify everything is properly set up

  • Look at your skupos dashboard after 48 hours and confirm that your store is online with the offer.

    • After logging in, navigate to the top menu and select 'Programs,' then click on 'Performance.'

    • Scroll down to find 'Consumer Promotions by Store.'

    • Locate your new store, then scroll down to find the new promotion and its type.

    • If you've applied a discount at the POS, you should see '1' or a higher number in the '# of Promotions' column.

    • After logging in, navigate to the top menu and select 'Programs,' then click on 'Performance.' Scroll down to find 'Consumer Promotions by Store.'

    • Locate your new store, then scroll down to find the new promotion and its type.

    • If you've applied a discount at the POS, you should see '1' or a higher number in the '# of Promotions' column.

  • Additionally, one week after setting up your offers, check your email for any messages from Altria/RJR regarding potential errors.

    • If you receive any, please contact our Support Team with the error code, and we'll assist you in resolving the issue.

Frequently Asked Questions

How can I confirm that my offers are correctly registering at the point of sale?

  • After logging in to your Skupos Dashboard, navigate to the top menu and select 'Programs,' then click on 'Performance.'

    • Scroll down to find 'Consumer Promotions by Store.'

    • Locate your new store, then scroll down to find the new promotion and its type.

    • If you've applied a discount at the POS, you should see '1' or a higher number in the '# of Promotions' column.

    • After logging in, navigate to the top menu and select 'Programs,' then click on 'Performance.' Scroll down to find 'Consumer Promotions by Store.'

    • Locate your new store, then scroll down to find the new promotion and its type.

    • If you've applied a discount at the POS, you should see '1' or a higher number in the '# of Promotions' column.

What happens if I don’t confirm discounts with my tobacco representatives?

  • The tobacco company will refuse to pay your store for any discounts you offer customers.

  • Or for any scan data your store provides.

Why do I need to verify if discounts are working properly?

  • If you don’t and your discounts aren’t working, you could lose money from brands.

Can Skupos report the discounts?

  • Yes, we can report discounts set up in your back-office software's price book.

  • For our customers who are currently using back-office software to offer discounts, it is often easier to continue using your back-office software rather than setting the discount in your point-of-sale system.

What if I need assistance with my back office software?

  • We recommend and encourage you to reach out to your back-office provider for help setting up multi-can and multi-pack discounts in your back-office software.

    • Why? If you reach out to Skupos support, we cannot guarantee that we will be familiar with your back-office software and cannot be held responsible for incorrect setup in third-party back-office software.

Why are we encouraged to request help from our back-office providers?

  • Skupos doesn’t have insights into how their systems update and won’t be as efficient as your back-office provider.

Why must I set up offers in my back-office software and POS?

  • You don’t!

  • You just need to make sure the offers are transferred between the two systems.

How do I set up the offers in my POS?

  • For step-by-step instructions click on the brand of your point-of-sale to learn how to set up discounts in your Verifone, Gilbarco, NCR, and Clover systems.

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