Skip to main content

Advice and Answers from the Skupos (a PDI Company) Team

Search results for:loyalty
Altria No Loyalty Election
This article outlines how to get help addressing the ‘[Product] Loyalty Promotion Code - No [Product] Loyalty Election' error from Altria… Contact Skupos or your third-party loyalty provider to disable relevant loyalty offers… Your store is offering loyalty promotions on the specified product, but your store has not elected to
Altria No Loyalty ID
This article outlines how to address the ‘[Product] Loyalty Election and Promotion Code - No Loyalty ID' error from Altria… A loyalty discount was present in the submitted file, but reported without a Loyalty ID from the consumer… A loyalty discount was present in the file, but reported without a Loyalty ID (this is more common with
Engage Troubleshooting
This article outlines how to solve the challenges of, “Skupos Engage Offline” or “Loyalty Unavailable”… you will see that printed receipts do not say, "Discounts Powered by Skupos /Engage" meaning the loyalty
Enrolling in Promotional Offers
This article outlines how you can enroll in Engage or loyalty offers through the Skupos dashboard… If you’re enrolling your store in tobacco loyalty promotions, please confirm the amount with your tobacco
Altria File Failing Discount Amount
This article outlines how to address the ‘[Product] Loyalty Transactions Failing Discount Amount' error from Altria… Solution By enrolling into the wrong discount amount (either through Engage or a third-party loyalty… and ensure it matches the offer amount you are enrolled with Skupos Engage or with your third-party loyalty
Altria Digital Trade Program (DTP) FAQ
This article outlines frequently asked questions about scan data, multipack discounts, loyalty network, P+, and discount network… If a phone number or loyalty ID is not entered, no discount will be triggered and no loyalty promotion… If your offers are properly set up and you have entered a loyalty ID at the POS, and loyalty promotion
Is My POS System Compatible with Skupos Engage?
Engage Multiply loyalty interface is required if you are already running a loyalty program… Engage Multiply loyalty interface is required if you are already running a loyalty program… Suite” purchased in order to enable the Enhanced and Multiple loyalty interfaces required for Skupos
Reviewing the scans and the dollar amounts for each store and program
A unique loyalty ID is reported every time a loyalty promotion is successfully redeemed at your store… Click here for information on how to enroll in a loyalty program… loyalty promotions at your store(s)
Altria's Digital Trade Program (DTP) Overview
market baskets with a provided loyalty ID… What is Engage Engage is Skupos’ loyalty platform… loyalty ID
Altria Missing or Incorrect Promo Code
Reason  Solution  The store(s) is not enrolled to offer loyalty promotions for the listed… program, either through Skupos Engage or their third-party loyalty provider… Check your enrollment status through your Skupos dashboard or with your third-party loyalty provider