These errors can usually be solved with a few easy steps. Select your POS for tips:
Verifone
Make sure your back-office PC is powered on and running
Reboot your POS terminal, Commander, pin pads, and network equipment
If your back-office PC runs your Skupos Sync software, reboot your PC as well
Check that all network cables are completely plugged in
If there have been any recent changes to your network setup, reach out to Skupos Support for assistance.
Gilbarco Veeder-Root
Make sure your back-office PC is powered on and running.
Reboot your Passport server/terminals, EDH, pin-pads, and network equipment
If your back-office PC runs your Skupos Sync software, reboot your PC or computer as well
Check that all network cables are completely plugged in.
When in doubt, unplug and then replug in network cables to confirm that they are firmly in your system.
If there have been any recent changes to your network setup, reach out to Skupos Support for assistance.
NCR
Make sure your back-office PC is powered on and running.
Check that all network cables are completely plugged in.
If you are still having issues, reach out to Skupos Support.
We may also need to contact your NCR support vendor to help fix the issue, as Skupos does not have access to modify Engage settings on the NCR Radiant server.
In addition, if there have been any recent changes to your network setup, reach out to Skupos Support for assistance.
Frequently Asked Questions:
Do you have another POS provider?
Do you have another POS provider?
Reach out to Skupos support and submit a request to get yours added.
What is the most common issue?
What is the most common issue?
Your computer or PC isn’t on and running or isn’t connected to WIFI, new hardware on-site, POS got updated, or a power outage.
How do I know if these errors apply to my store(s)?
How do I know if these errors apply to my store(s)?
If you are experiencing either of these errors, you will see that printed receipts do not say, "Discounts Powered by Skupos /Engage" meaning the loyalty discounts that you’re running through Skupos will not get applied.
If discounts are properly working, you will see the message, such as the one below, that says, "Discounts Powered by Skupos".
Does Skupos provide support for Clover?
Does Skupos provide support for Clover?
No. As of January 1, 2025, Skupos will no longer provide support for Clover.