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Frequently Asked Questions: How to be successful in Scan Data Programs
Frequently Asked Questions: How to be successful in Scan Data Programs

This article outlines frequently asked questions about common mistakes retailers make, when participating in Scan data programs

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Written by Skupos Support
Updated over 2 months ago

Topics Covered

What is a Scan Rebate Program?

  • Scan data programs enable you to receive rebate payments by scanning products you already sell and enable you to offer brand-funded discounts.

    • Examples of these programs include but are not limited to the Altria Digital Trade Program, RMSC Retail Scan Data Program, and ITG Scan Data Reporting Program.

  • To participate in these offers, store(s) need to be signed up for Scan data through Skupos.

    • Not signed up? Click here to connect with our sales team.

Make sure you have a distribution of products for live/upcoming offers

  • This can be done directly in your point-of-sale (POS) system or through a back-office software (BOS) provider.

  • Please contact your POS or BOS vendor for assistance.

    • For Verifone, Gilbarco, and NCR point-of-sale systems, UPCs need to be uploaded into the “PLU” field.

    • For Clover point-of-sale systems, UPCs need to be uploaded into the “Product Code” field. - Please note that as of 1/1/25 PDI will no longer provide support for Clover. Click here for more info.

  • Don’t have sufficient distribution? Reach out to to your vendors to increase distribution.

UPC Format

  • Make sure all UPCS are in the proper format

  • Verify that all products are uploaded in the 12-digit UPC-A format, and ensure each description is accurately aligned with its assigned UPC.

  • Scan Data reports are composed of products in the UPC-A (12-digit) format. Proper format is necessary for accurate payments and reimbursements.

    • Example:

      • UPC-A: 028200003683

      • Description: MARL RED LABEL BOX

  • Retailers using a Clover point-of-sale system should take extra note of this step because Clovers often utilize the UPC-E (8-digit) format. Mary L: Clover uses 8 and 12-digit UPCs - Please note that as of 1/1/25 PDI will no longer provide support for Clover. Click here for more info.

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Product Code

  • Label all non-fuel products with a Product Code between 400 and 599 in your POS system.

  • This step only applies to those using a Verifone, Gilbarco, or NCR point-of-sale (POS) system.

⛔ Alert: Engage discounts will not work if you do not have a Product Code within the 400-499 range.

Train your Cashers

  • Train your cashiers on how to run a Skupos engage transaction and ensure they are prompting customers to enter their phone numbers on the PIN pad at checkout.

    • Click here if Gilbarco is your point-of-sale system

    • Click here if Verifone is your point-of-sale system

    • Click here if NCR is your point-of-sale system

    • Click here if Clover is your point-of-sale system - Please note that as of 1/1/25 PDI will no longer provide support for Clover. Click here for more info.

For Gilbarco sites only, ensure the "Discountable" checkbox is checked in each item's PLU card

  • This step only applies to those using a Gilbarco point-of-sale (POS) system.

    • Engage discounts will not work if the "Discountable" checkbox is not enabled.

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