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Frequently Asked Questions: How to be successful in Scan Data Programs

This article outlines frequently asked questions about common mistakes retailers make, when participating in Scan data programs

Updated over 11 months ago

Topics Covered

What is a Scan Rebate Program?

  • Scan data programs enable you to receive rebate payments by scanning products you already sell and enable you to offer brand-funded discounts.

    • Examples of these programs include but are not limited to the Altria Digital Trade Program, RMSC Retail Scan Data Program, and ITG Scan Data Reporting Program.

  • To participate in these offers, store(s) need to be signed up for Scan data through Skupos.

    • Not signed up? Click here to connect with our sales team.

Make sure you have a distribution of products for live/upcoming offers

  • This can be done directly in your point-of-sale (POS) system or through a back-office software (BOS) provider.

  • Please contact your POS or BOS vendor for assistance.

    • For Verifone, Gilbarco, and NCR point-of-sale systems, UPCs need to be uploaded into the “PLU” field.

  • Don’t have sufficient distribution? Reach out to to your vendors to increase distribution.

UPC Format

  • Make sure all UPCS are in the proper format

  • Verify that all products are uploaded in the 12-digit UPC-A format, and ensure each description is accurately aligned with its assigned UPC.

  • Scan Data reports are composed of products in the UPC-A (12-digit) format. Proper format is necessary for accurate payments and reimbursements.

    • Example:

      • UPC-A: 028200003683

      • Description: MARL RED LABEL BOX

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Product Code

  • Label all non-fuel products with a Product Code between 400 and 599 in your POS system.

  • This step only applies to those using a Verifone, Gilbarco, or NCR point-of-sale (POS) system.

⛔ Alert: Engage discounts will not work if you do not have a Product Code within the 400-499 range.

Train your Cashers

  • Train your cashiers on how to run a Skupos engage transaction and ensure they are prompting customers to enter their phone numbers on the PIN pad at checkout.

    • Click here if Gilbarco is your point-of-sale system

    • Click here if Verifone is your point-of-sale system

    • Click here if NCR is your point-of-sale system

For Gilbarco sites only, ensure the "Discountable" checkbox is checked in each item's PLU card

  • This step only applies to those using a Gilbarco point-of-sale (POS) system.

    • Engage discounts will not work if the "Discountable" checkbox is not enabled.

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