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Running an Engage Transaction – Gilbarco POS
Running an Engage Transaction – Gilbarco POS

This article outlines how to run an engage transaction with a Gilbarco point of sale system.

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Written by Skupos Support
Updated over 2 months ago

⛔ Alert! If you have another POS system, please go to that specific help center article.

How to run an engage transaction:

Step-by-Step Process

  1. Scan the Engage eligible items once and change the quantity

  • You can use a softkey to add the items to the basket. 

  • Select “Pay” or “Tender” on the register

💡 Tip! Note that the discount will populate after the payment option is selected and a phone number is entered.

2. Cashier Asks Customer to Input Phone Number

  • The Cashier will then be prompted to select a Loyalty Program to apply to the basket.

  • Press “Engage or Skupos”

  • Then "Enter"

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  • Cashier must select the “Manual” button next to the numerical pad on the register.

  • This allows the customer to enter their phone number on the pin pad.

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  • Prompt the customer to enter their phone number on the pin pad as a Loyalty Number

3. Verify the Discount and Finalize the Transaction

  • The discount should now appear on your screen.

  • At this point, you can finalize the transaction.

  • Verify that the discount was applied by looking at the bottom of the receipt, where it will read “Discounts Powered by Skupos”.

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Frequently Asked Questions

What if I can’t get any discount to work?

  • Ask your manager to try to run a discount.

  • If they can run a discount ask your manager to review the article below to confirm that discount(s) are properly set up in your POS system.

    • Click here to confirm that your Gilbarco system is properly set up.

  • Discounts will only work if offer(s) are properly set up in your point-of-sale system.

What if a customer wants to redeem discounts from two loyalty programs?

  • You will need to run two separate transactions.

Why would a customer want to redeem a discount from two loyalty programs?

  • A customer might want to use Shell Rewards for fuel and purchase an in-store item (tobacco, candy, soda, etc.) with a Skupos Engage discount.

What is Engage?

  • Engage is a loyalty program that provides store(s) with offers or discounts on brands.

What if I have another Point-of-Sale system?

  • You need to go to a different page to learn how to run an Engage transaction.

    • Click here if Clover is your point-of-sale system - Please note that as of 1/1/25 PDI will no longer provide support for Clover. Click here for more info.

    • Click here if Verifone is your point-of-sale system

    • Click here if NCR is your point-of-sale system

What if I’m still having issues?

  • If you have followed these steps and are still having issues, please connect with our Support Team.

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