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Running an Engage Transaction – Verifone POS
Running an Engage Transaction – Verifone POS

This article outlines how to run an engage transaction with a Verifone point of sale system.

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Written by Skupos Support
Updated over a week ago

⛔ Alert: If you have another POS system, please go to that specific help center article.

How to run an engage transaction:

⛔ Alert: Make sure that all eligible UPCs are in your Pricebook and each eligible UPC is set up a non-fuel product code (0400 and higher)

Step-by-Step Process

  1. Scan the Engage eligible items

    • You can also use a sofkey to add items to the basket.

  2. Have the customer select “Loyalty ID” on the pin pad

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  • The customer will then need to enter a 10-digit phone number (i.e. xxx-xxx-xxxx).

  • If the discount does not appear, you must cancel the transaction and start over.

  • If your location runs an additional loyalty software program that uses 10 digits, the customer may need to enter an 11-digit phone number to claim the discount.

    • This can be done by adding a 1 in front of the phone number (i.e. 1-xxx-xxx-xxxx)

3. Verify the Discount and Finalize the Transaction

  • Once the customer has completed these steps, the basket will show on the pinpad.

💡 Tip! If the customer would like to see the loyalty discount before paying, you must press the “Total” button at the register.

  • This will apply the discount to the basket and reflect the discounted total on the pin pad.

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  • Complete the transaction by pressing “Cash” or “Credit”

  • Verify that the discount was applied by looking at the bottom of the receipt, where it will read “Discounts Powered by Skupos”

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Frequently Asked Questions

What is Engage?

  • Engage is a loyalty program that provides store(s) with offers or discounts on brands.

You need to go to a different page to learn how to run an Engage transaction.

You need to go to a different page to learn how to run an Engage transaction.

  • Click here if Clover is your point-of-sale system.

  • Click here if Gilbarco is your point-of-sale system.

  • Click here if NCR is your point-of-sale system

What if my point of sale system is not listed above?

  • Unfortunately, we currently only support these (4) POS systems.

    • However, you can request that we support yours by connecting with our customer care team.

What if I’m still having issues?

  • If you have followed these steps and are still having issues, please connect with our support team.

Why does it matter how many digits of the phone number a customer enters into the pin-pad?

  • If the phone number has too many or too few, the discount won’t run.

    • Ten digits is the standard for American point-of-sale systems (XXX-XXX-XXXX).

Did this answer your question?