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All CollectionsEngage (Loyalty) DiscountsGetting Started
In-Store Employee Training Guide
In-Store Employee Training Guide

This article outlines (3) tips to help your cashiers assist your customers in receiving savings

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Written by Skupos Support
Updated over a month ago

Step-by-Step Process

1. When a customer comes to the register ask them to enter their phone number

  • Example employee script:

    • “Please enter your phone number to unlock savings.”

2. Run the transaction at the register

  • Not sure how? Ask your manager to confirm your point-of-sale system so you can learn how.

    • For Verifone, click here

    • For Gilbarco, click here

    • For Clover, click here - Please note that as of 1/1/25 PDI will no longer provide support for Clover. Click here for more info.

    • For NCR, click here

3. Confirm that the discount(s) are working, by looking at the receipt

  • See if the receipt says “Discounts Powered by Skupos” at the bottom of the receipt

    • If they aren’t working, tell your manager as it might be a bigger problem that they need to solve.

Sample Receipts

  • These receipts show the messages you should see if discounts are properly working in your point of sale system.

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Frequently Asked Questions

What if a customer enters a phone number, but they do not receive a discount?

  • This could be because;

    • (1) Skupos Engage is currently offline at your location

    • (2) The transaction wasn’t properly processed

      • Click here to learn how to run a transaction.

    • or (3) because the customer's products didn’t qualify for savings.

  • If the transaction isn’t properly working, ask your manager to help you out.

  • You should have a card by the register that outlines discounts. But if you don’t ask your manager to confirm which offer(s) are currently live.

Why should I care about discounts?

  • By encouraging customers to try to receive instant discounts, you are helping them save money, which develops loyalty within your customer base.

    • If customers are loyal they will come more frequently and purchase more, therefore bringing your store more money.

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