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Unable to Receive Monthly Funds

This article outlines the common reasons retailers are unable to retrieve payments from their Skupos Dashboard.

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Written by Skupos Support
Updated over a week ago

My Skupos Dashboard says, “Funds Not Available”

  • Why? Stripe has flagged your account for one of three reasons:

1. Your Skupos dashboard doesn’t have your bank account or debit card.

  • Click here to learn how to add that information to your account.

    • Once you add your bank account or debit card, wait 24 hours then try again.

2. Your business name or Tax EIN information isn’t entered, or the information is inaccurate.

  • If this is the case, please reach out to Skupos Support to have them update this in your account.

3. You need to accept the terms and services of Stripe again.

  • If this is the case, please reach out to Skupos Support to request them to make this update for your account.


Frequently Asked Questions

Where can I see the error message, “Funds not available” in my Skupos dashboard?

  • This will show up once you go to your Skupos dashboard and click,” Total Balance”

What if I want to send my money to a different bank account? \

  • Click here to learn how to make that adjustment.

Does Skupos support every bank?

  • No, we use Stripe to pay retailers and they are limited in terms of which bank(s) they can support.

    • If your bank isn't supported, click here to learn how to make that change.

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