Topics Covered
Accessing Billing Management
Log in to your Skupos dashboard
2. Select your first initial in the top right corner to drop down the menu
3. From there, select “Settings”
4. Scroll down and select the blue “Go to Billing Management” button
Updating Your Payment Information
Once in the billing management section, click the "Edit" button
This will allow you to update your current payment type.
2. If you want to change your payment method from a credit card to a bank account or vice versus click on the, "Need to Change Payment Method?”
3. Then complete filling out information on your new payment method
Viewing Subscriptions
Once in the billing management section, look to the left where it says, “Subscriptions”
2. This is where you can see information about your subscription
The names of the subscriptions you are enrolled in
Date of next invoice
Number of locations on the subscription
Total cost of the subscription (this does not include any discounts)
In the example above;
The names of the subscriptions you are enrolled in:
Skupos Scan Data
Skupos C-Store and/or Skupos Engage
Date of next invoice
Skupos Scan Data: December 15th, 2024
Skupos C-Store and/or Skupos Engage: December 15th, 2024
Number of locations on the subscription
Skupos Scan Data: 5
Skupos C-Store and/or Skupos Engage: 3
Total cost of the subscription (this does not include any discounts)
Skupos Scan Data: $1,200 USD
Skupos C-Store and/or Skupos Engage: $1,044 USD
Viewing and Downloading Invoices
Located at the bottom of Billing Management, the invoice section lists the full history of invoices issued to your account. You can open each invoice to see a breakdown of charges or refunds issued to your account as well as what you have paid.
Scroll down to click “All Invoices” to open up a list of all your invoices
2. Click on a blue invoice # to open up a copy of the invoice
From here, you can print or download a PDF copy.
3. Then a copy of your invoice will pop up as a website URL
Reading your invoice
Paid: This means that your invoice has been successfully paid
Past Due: This means that the original transaction has been declined.
Issues causing the payment to be declined must be resolved in order for the payment to be processed or your payment method must be updated.
Please reach out to Support if the issues causing your payment to be declined (updated card number, low balance, etc...) are resolved so we can run the payment again.
Failed: This is a previously issued invoice that will not be collected upon
Processing: This means that the payment of this invoice is pending
Account Balance: This is the amount your account owes (if in red) or has been credited (if in green)
Frequently Asked Questions
How many payment methods can your platform handle?
How many payment methods can your platform handle?
Only one payment method per Skupos account.
What if I need to change my payment method?
What if I need to change my payment method?
If you need to change your payment method from a credit card to a bank account or vice versa, click on the "Need to Change Payment Method?" link located just below the billing information section, and you'll be given the option to switch.
How do I update my subscription status?
How do I update my subscription status?
To update, make changes to, or cancel your subscription, please contact Skupos Support.
How can I download my invoice?
How can I download my invoice?
Go to your invoice then click, “Print”.