Please note that as of 1/1/25 PDI will no longer provide support for Clover.
Click here for more information.
⛔ Alert: Do not set up discounts through a non-Skupos app because these will not be captured or reported correctly for reimbursement; this will result in money lost.
Step-by-Step Process
Confirm with your Altria/RJR representative that your store(s) qualify for discounts
Sample email
Sample email
Hello-
Can you share which discounts my <add store address(es)> qualify for?
Thanks!
2. Once confirmed that your store qualifies, log in to your Clover dashboard
3. On the left-hand side of the Clover dashboard screen, click on the “Skupos SYNC” option from the menu
4. Select your Merchant ID for the location(s) where you want to set up multi-pack and multi-can discounts
💡Tip: Merchant IDs are assigned by Clover to represent your physical retail locations and/or registers
5. Use your Skupos login and password to finish opening the application
Why? Clover will prompt you to login to the Skupos dashboard.
6. Once logged in, you will see a menu on the left-hand side.
From this menu select “Discount Settings” to open up the page where you can turn on and off multi-pack and multi-can discounts for your Clover.
⛔ Error: If you already have multi-pack and multi-can discounts set up in your back office software, please do not set up discounts in your Clover.
Instead set these up in your back-office software.
All offers must live in your POS system or back-office provider.
7. Find the program you want to set up and select “Edit.”
❇️ Example: We will use the Philip Morris (PM USA MP) Multi-Pack program for this example.
8. In the box under ‘Discount $’, enter the amount that you are offering in your multi-pack program
❇️ Example: If you and your tobacco representative have agreed that you will offer $0.50 off every 2 packs of Marlboro brand purchased, you will enter $0.25 in the box.
Why? If we’re using the example below, we should enter $0.25 because the discount set up will be $0.25/1 Pack (with a requirement to purchase 2 packs).
9. Under “Off/On,” click on the toggle button to turn the discount on
The toggle will become green when on.
To turn off multi-pack and multi-can discounts on your Clover, move the toggle button to “Off”.
10. Hit the save button to finish
You will be prompted with an “Attention!” box.
Please read the confirmations and type “I understand” into the box and then click the “I understand” button.
💡 Tip: Once this box saves and disappears, your discounts are set up and ready to use!
Repeat these steps for any other multi-pack and multi-can discount programs you want to offer.
11. From the left-hand menu of the clover dashboard, select “Inventory”
12. Ensure that you are using the following fields for all products that are eligible for multi-pack and multi-can discounts:
Name: Name of the product
Price: Price of the item the merchant is selling.
The “Cost” section is optional. Cost is the wholesale cost of the item.
Product Code: The field where the UPC should be entered.
If you have entered UPC’s in the SKU field instead of the Product Code field, you will need to move the values from the SKU field to the Product Code field.
Clover uses 8 and 12-character UPCs.
Make sure you are using 8 and 12-character UPC’s in your inventory.
❗Alert: Do not use the SKU field!
13. If you follow all the instructions above and are still having issues, reach out to skupos support to receive help with troubleshooting
Frequently Asked Questions
What happens if I don’t confirm discounts with my tobacco representatives?
What happens if I don’t confirm discounts with my tobacco representatives?
The tobacco company will refuse to pay your store for any discounts you offer customers.
Or for any scan data your store provides.
Why do I need to verify if discounts are working properly?
Why do I need to verify if discounts are working properly?
If you don’t and your discounts aren’t working, you could lose money from brands.
Why do UPCS have to be 12 digits?
Why do UPCS have to be 12 digits?
UPCs must be 8 or 12 digits work for Clover.
All other point of sale pos systems always require 12 digits. If they aren't the discounts won't work.
Click here to learn more about UPCS.
Why do Altria and RJR get to decide what discounts are offered to me?
Why do Altria and RJR get to decide what discounts are offered to me?
As the brand(s) funding offers they get to decide which store(s) qualify for offers.
We’ve heard that sometimes the state your store(s) are, the data you provide brands, where you place the products in your store, and your distribution of their products can influence their decisions.
Talk to your tobacco sales representative to learn more!
Can Skupos support Multi-Pack offers for RJR and Altria?
Can Skupos support Multi-Pack offers for RJR and Altria?
No, at this time Skupos does not support Multi-Pack on Clover for RJR.
And we only support Multi-pack for Altria retailers who use Clover.
Are cartons eligible for discounts?
Are cartons eligible for discounts?
No, if a carton is scanned the discount will not apply.
Only individual packs must be scanned.
What happens if you use the SKU field instead of the Product Code field?
What happens if you use the SKU field instead of the Product Code field?
This will result in the Skupos application being unable to trigger multi-pack and multi-can discounts and possible reimbursement issues.