Topics Covered
Where to Look on the Dashboard for your Altria Status
Log into your Skupos dashboard
Click on "Scan Data" from the menu bar at the top of the screen.
2. Select the account that you want to view from the drop-down on the right:
These accounts are organized by your Altria account number(s).
3. Look on the left under "Basic Scan Data Program" for your status
Your status will be either Live or Enrolling.
If your status does not match what your Altria rep has told you, please contact our support team.
Where to Look on the Dashboard for your RJR Reynolds Status
Log into your Skupos dashboard
Click on "Scan Data" from the menu bar at the top of the screen.
2. Then toggle to “RJR-MSA”:
Then scroll to where it says, “RJR – MSA” and click it.
✅ Note: At this time, only validated stores can see the RJR Scan Rebate card as you do need to be validated to offer scan rebate deals with RJR. (Is this still true?)
3. Look in the middle under "Enrollment Status" to see your status
If the status is yellow and says, “Not Enrolled” it means you haven’t completed your enrollment.
If the status is green and says, “Enrolled” it means you are enrolled and ready to go live or are live!
⛔ Alert: If your status does not match what MSA/RJR has told you, please contact our support team.
Your status will be Testing, Certified, or Validated. Check the Action List on the right side to make sure you're on track.
Frequently Asked Questions:
What if my Altria representative says my account should be live, but my dashboard isn’t marked as live?
What if my Altria representative says my account should be live, but my dashboard isn’t marked as live?
This means you need to reach out to your Altria representative.
What if it says my stores aren’t enrolled in RJR offers?
What if it says my stores aren’t enrolled in RJR offers?
That means you still need to enroll in the offers.
Click here to learn how to enroll in RJR offers.