Step-by-Step Process
Log into your Skupos dashboard
2. Click Programs from the top menu
3. Click Performance on the top
4. Now you can see performance information, from the week prior
Here you can view the number of stores enrolled in the promotion(s), reimbursement total, number of discounts provided, unique loyalty IDs, and missed opportunities.
If you participate in Altria or RJR offers, scroll down to review Funded Programs and Multi-Discount & Engage information.
Video of how to review Engage program performance
5. Then to see information based on store, scroll down to the store name section
Click on the carrot or arrow next to the store name to get store-specific information.
6. Click the carrot or arrow to see offer-specific information, by store.
Video on how to see information specific to each offer
7. If you participate in Tobacco offers,
If you participate in Altria offers, scroll down to review Altria Funded Programs and Multi-Discount & Engage.
If you participate in Reynolds offers, scroll down to review Altria Funded Programs and Multi-Discount & Engage
Video on how to see Tobacco information specific to each offer.
Frequently Asked Questions
What does reimbursement total mean?
What does reimbursement total mean?
This is an estimate of how much you should receive, for participating in the live offers your store(s) participates in today.
The total “Promotion $ Redeemed” amounts at the top of both the Consumer Promotions and Altria Funded Promotion sections represent the estimated earnings across all stores for the previous week
For accurate reimbursement amounts, it’s always best to check both your Altria and MSA portals to confirm the final amounts.
Are dollar amounts accurate?
Are dollar amounts accurate?
They are estimates and actual reimbursement may vary.
Please refer to your Altria Rep and Insights portals for complete details.
Altria - Insights C3M
MSA - MSA Retailer Portal
What does the number of stores enrolled in the promotion(s) mean?
What does the number of stores enrolled in the promotion(s) mean?
This tells you how many of your stores are enrolled in all live promotions.
If you need to enroll any missing stores in available promotions, you can do so directly from the Program tab.
Click here for information on how to enroll in a loyalty program.
What does the number of discounts provided tell me?
What does the number of discounts provided tell me?
This tells you how many unique loyalty IDs were reported each week and how many customers have redeemed loyalty promotions at your store(s).
You can use the Consumer Promotions by Store section to view which promotions were redeemed and how many times they were redeemed at each store.
Why should I care how many unique loyalty IDs are in my report(s)?
Why should I care how many unique loyalty IDs are in my report(s)?
This tells you how many people are utilizing discounts at your store(s).
A unique loyalty ID is reported every time a loyalty promotion is successfully redeemed at your store(s).
Altria, RJR, and other brands reimburse based on the number of unique loyalty IDs in your reporting.
The more times your customers use loyalty promotions, the more your estimated earnings go up!
Can you share what missed opportunities mean?
Can you share what missed opportunities mean?
Missed opportunities occur when a customer is promoted to enter a loyalty ID but does not do so and misses out on the promotional offer.
The best way to avoid missed opportunities is by hanging signage and educating your customers in all the ways they can save!
The fewer missed opportunities, the more potential you have for reimbursement!
How can I view store-specific performance?
How can I view store-specific performance?
Yes!
Go to the skupos dashboard, click programs, then performance.
Scroll down to the store where you want to see specific information, then click the carrot or arrow symbol.
Once you click the carrot or arrow you will see offer-specific information, by store.
This will include the number of promotions, missed opportunities, eligible transactions, promotions redeemed, % of promotions redeemed, and payout dollars.
Can I filter the program performance based on a specific timeframe?
Can I filter the program performance based on a specific timeframe?
Yes!
You can filter by your Engage, Altria, and RJR programs.
You can filter promotional data by day, week, or year.
Go to the skupos dashboard,
Click programs, then performance, scroll down to the section where you want to filter your data.
Navigate to the filtering section.
Select the time frame you’d like to use.
Select specific dates.
