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Overview of Sync
Overview of Sync

This article outlines what is Sync, the different types, and how to install it

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Written by Skupos Support
Updated over a month ago

Topics Outlined Below

What is Sync?

  • Sync is a Skupos software you need to partner with Skupos.

    • Sync Software connects to your point-of-sale system so Skupos can review your t-log data.

  • This allows Skupos to review your scan data to award customers discounts and tobacco companies scan files, so your store(s) can receive reimbursements or monthly payments.

  • This is proprietary Skupos software that we install on a retailer’s back-office computer or Managed Network router.

    • Don’t have Sync? No problem! Reach out to our Support Team to learn how to install it.

What are the (2) different options for Sync?

  1. Cloud Sync

  • This means your POS/back-office software connects to Skupos automatically, through Wifi.

  • This type of Sync is preferred because it minimizes downtime, reduces system failures, eliminates data loss, requires less labor, enhances security, and represents the future of Skupos technology.

    • Why does this matter?

      • If you are offline and we don’t have that t-log data, your store won’t provide the data necessary to receive monthly payments.

  • Do you qualify for Cloud Sync?

    • This is only feasible for clients with Paysafe, Cybera 325, and Mako as their point-of-sale systems.

    • To confirm if your store is eligible to make this change (free of charge!) touch base with customer care at

2. Desktop Sync

  • This means your POS/back-office software connects to Skupos automatically, through web portal.

  • This option is less reliable because it can go offline if your computer goes to sleep, if your store upgrades the register or router, or if new equipment or cables are unplugged.

  • This is why we recommend you log into your Skupos dashboard once a week, to confirm everything is working as expected.

    • Why does this matter?

      • If you are offline and we don’t have that t-log data, your store won’t provide the data necessary to receive monthly payments.

How do I install Sync?

1. Cloud Sync

  • Great news! Our customer care team can walk you through this process step by step.

2. Desktop Sync

  • Excellent, we can help you with this!

Frequently Asked Questions

Do I have to install Sync at each location of my store?

  • Yes, every location needs to install Sync.

  • In part, because each location will have different technology stacks (POS, wifi routers, back-office providers, etc.)

Why do I have to install Sync?

  • This software allows Skupos to review your data and get you paid by brands and/or give your consumers discounts at the register.

Why does Skupos recommend that I use Cloud Sync?

  • Cloud Sync has less downtime, so you don’t need to spend much time on maintenance every year.

  • Cloud sync also eliminates data loss, less labor, and better security.

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