Topics Outlined Below
What is Sync?
Sync is Skupos software that connects your store’s point-of-sale (POS) system to Skupos. It lets Skupos collect your scan data (t-log data) so that:
Customers get discounts at checkout
Tobacco brands can pay or reimburse you each month
Sync is installed either on your back-office computer or a Managed Network router.
👉 Don’t have Sync yet? Contact the Skupos Support Team to get started.
What are the (2) different options for Sync?
1. Cloud Sync (Recommended)
Connects your POS to Skupos through Wi-Fi
More reliable with fewer issues or downtime
Reduces store staff involvement
Enhances security and keeps your tech up to date
Why Cloud Sync matters:
If you’re offline, Skupos can’t collect your data—this means no payments or reimbursements.
Who can use it:
Stores using Paysafe, Cybera 325, or Mako routers
⚠️ Note: Mako is not yet supported at Sunoco locations.
Benefits of Cloud Sync:
99%+ network uptime
Less support needed
Smoother back-office tools like PDI Essentials
2. Desktop Sync
Connects through your back-office computer
Less reliable (issues if your computer goes to sleep or cables are unplugged)
We recommend checking your Skupos dashboard weekly to make sure everything’s working
Why this matters:
If you're offline, Skupos can’t collect your data, which means no monthly brand payments.
How do I install Sync?
1. Cloud Sync
Skupos Support will guide you through the setup
Have one of the following ready:
ES Site Number (Paysafe)
Cybera 325 Router MAC Address
Mako Router ID
If you don’t have this info, Support can help you find it.
2. Desktop Sync
Excellent, we can help you with this!
Identify your point-of-sale system and then reach out to our Skupos Support team to help with the installation.
Frequently Asked Questions
Will upgrading to Cloud Sync disrupt my store operations?
Will upgrading to Cloud Sync disrupt my store operations?
No, upgrading to Cybera/Paysafe/Mako Cloudsync is conducted remotely and has no impact on store operations or configurations.
Do I have to install Sync at each location of my store?
Do I have to install Sync at each location of my store?
Yes, every location needs to install Sync.
In part, because each location will have different technology stacks (POS, wifi routers, back-office providers, etc.)
Why do I have to install Sync?
Why do I have to install Sync?
This software allows Skupos to review your data and get you paid by brands and/or give your consumers discounts at the register.
Why does Skupos recommend that I use Cloud Sync?
Why does Skupos recommend that I use Cloud Sync?
Cloud Sync has less downtime, so you don’t need to spend much time on maintenance every year.
Cloud sync also eliminates data loss, less labor, and better security.
Cybera/Paysafe/Mako Cloudsync further ensures 99%+ network reliability, minimizes labor, enhances security, and improves PDI Essentials back-office processes, making operations seamless.