Skip to main content
Overview of Sync

This article outlines what is Sync, the different types, and how to install it

S
Written by Skupos Support
Updated over a month ago

Topics Outlined Below


What is Sync?

  • Sync is a Skupos software you need to partner with Skupos.

    • Sync Software connects to your point-of-sale system so Skupos can review your t-log data.

  • This allows Skupos to review your scan data to award customers discounts and tobacco companies scan files, so your store(s) can receive reimbursements or monthly payments.

  • This is proprietary Skupos software that we install on a retailer’s back-office computer or Managed Network router.

    • Don’t have Sync? No problem! Reach out to our Support Team to learn how to install it.


What are the (2) different options for Sync?

  1. Cloud Sync

  • This means your POS/back-office software connects to Skupos automatically, through Wifi.

  • This type of Sync is preferred because it minimizes downtime, reduces system failures, eliminates data loss, requires less labor, enhances security, and represents the future of Skupos technology.

    • Why does this matter?

      • If you are offline and we don’t have that t-log data, your store won’t provide the data necessary to receive monthly payments.

  • Do you qualify for Cloud Sync?

    • This is only feasible for clients with Paysafe, Cybera 325, and Mako as their MNSP.

    • To confirm if your store is eligible to make this change (free of charge!) touch base with our Support Team.

2. Desktop Sync

  • This means Skupos connects to your point of sale system through your back-office computer.

  • This option is less reliable because it can go offline if your computer goes to sleep, if new equipment is installed, or if cables become unplugged.

  • This is why we recommend you log into your Skupos dashboard once a week, to confirm everything is working as expected.

    • Why does this matter?

      • If you are offline and we don’t have that t-log data, your store won’t provide the data necessary to receive monthly payments.


How do I install Sync?

1. Cloud Sync

  • Great news! Our customer support team can walk you through this process step by step.

    • Simply reach out to our Support Team to walk you through the process.

2. Desktop Sync

  • Excellent, we can help you with this!


Frequently Asked Questions

Do I have to install Sync at each location of my store?

  • Yes, every location needs to install Sync.

  • In part, because each location will have different technology stacks (POS, wifi routers, back-office providers, etc.)

Why do I have to install Sync?

  • This software allows Skupos to review your data and get you paid by brands and/or give your consumers discounts at the register.

Why does Skupos recommend that I use Cloud Sync?

  • Cloud Sync has less downtime, so you don’t need to spend much time on maintenance every year.

  • Cloud sync also eliminates data loss, less labor, and better security.

Did this answer your question?