Step-by-Step Process
Confirm you have an active internet connection
To check your internet connection: Open a web browser and sign into your account at go.skupos.com.
Can’t access the website? Please contact your Internet Service Provider for further assistance.
2. Check to see if your store is disconnected
Log into your Skupos Dashboard
If your store is disconnected, you can tell by the numbers to the right.
In the example below, 21 of the 22 stores are online.
Or 1 store is offline.
If any of your sites are offline, keep reading this article.
3. If your wifi is online, but your connection status shows that some stores are offline, please Reboot your back-office computer at the site that is disconnected.
Why? Sometimes, external factors can interrupt our software - a simple reboot can often bring our software back online.
4. If things aren’t working after you restart your back-office computer, please check to make sure Skupos Sync is running on your computer
Open up Skupos Sync
Search for “Task Manager” in the bottom left search bar on your screen.
Click the "Run As Administrator" button.
Once in Task Manager, click the “Services” tab and scroll down to “sync-monitor” on the left-hand side.
The status should be “Running.” If it’s running, move to the next step.
If it is not running or is stopped, right-click on “Sync Monitor” and select “Start.”
If you have to do this, you will need to sign into Skupos Sync.
5. Open up the Skupos Sync application and log in
Option 1: Open the application by clicking on the Skupos Sync icon on your desktop or by searching for "Skupos-Sync" in your taskbar.
Option 2: Manually open and run the Skupos-Sync.exe from the Windows File Explorer:
Select the folder icon on the Windows Taskbar, or search for "File Explorer" in the search bar.
Copy and paste the following into the text field at the top of the window:
C:\Program Files (x86)\Skupos Inc\Skupos Sync\4.5.1.0
Locate the "SKUPOS SYNC" application, and double-click it to run the app.
Using your Skupos dashboard login credentials, log into Skupos Sync and select the store that is disconnected AND that you are currently located at.
If you are not onsite at the store that is disconnected, do not attempt to reconnect that site at a different location’s computer!
6. After choosing the disconnected store, log in with your Skupos Petroleum C-Store credentials (e.g. skupos, a123456)
Don’t forget! This is not the username and password that you use to sign in to go.skupos.com but rather the Skupos user credentials in Petroleum C-Store.
If you don't remember your password, you can always update it in Petroleum C-Store.
To update your Skupos Verifone user credentials, navigate to Petroleum C-Store:
Select the “Security” tab and then “Manage Users.”
Select “skupos” under the “User” section.
If you don’t know your password, create a new one in the "Password Settings" field.
Hit “Save.”
7. Now you can navigate back to the Skupos Sync application and re-sync the store
Enter in your Skupos user credentials from above exactly as entered (case-sensitive)
Confirm that the IP in Skupos Sync matches the IP in Petroleum C-Store. You can do this by looking at the URL on your internet browser’s Petroleum C-Store page.
Make sure that it matches the IP that is listed in the Skupos Sync application
Click "Save"
8. Finish reconnecting your store
After you successfully enter all of this information, a message will pop up that reads “You’re All Set!”
Congrats, this means that you have reconnected your Verifone to Skupos.
To confirm that your store is connected, use your internet browser to navigate to your dashboard at go.skupos.com.
If your store is back online, there will be a green "Online" status in the Store section of the dashboard.
💡 Tip! If you've recently reconnected and are now online, and it's been over 7 days since your last connection, reach out to Skupos Support for help.
This will ensure your store's eligibility for Altria monthly payments, and our support can assist you in maintaining it.
POS provider | Can Skupos re-submit a file? | How many days back? | Additional Information |
Verifone | Yes | 90 | This is only possible if no upgrades or reloads have taken place during this period. |
Frequently Asked Questions
Are these steps different, depending on your point-of-sale provider?
Are these steps different, depending on your point-of-sale provider?
Yes!
Can I switch to Cloud Sync? I’ve heard that has less downtime and fewer instances of disconnection. Which leads to retailers making more money.
Can I switch to Cloud Sync? I’ve heard that has less downtime and fewer instances of disconnection. Which leads to retailers making more money.
Yes, free of charge!
If you have Paysafe, Cybera 325, Mako, you qualify!*
*Sunoco sites with Mako and Exxon sites are currently not supported for Cloud
To learn how to kick-start the process simply reach out to our support team.
Why does keeping my POS connected to Skupos Sync matter?
Why does keeping my POS connected to Skupos Sync matter?
Keeping Gilbarco POS connected to Skupos Sync is essential for receiving and submitting your files to qualify for monthly payments.