Step-by-Step Process
Confirm you have an active internet connection
To check your internet connection: Open a web browser and sign into your account at go.skupos.com.
Can’t access the website? Please contact your Internet Service Provider for further assistance.
2. Check to see if your store is disconnected
Log into your Skupos Dashboard.
If your store is disconnected, you can tell by the numbers to the right.
In the example below 21 of the 22 stores are online.
Or 1 store is offline.
If any of your sites are offline, keep reading this article.
3. Reboot your back-office computer
Why? Sometimes, external factors can interrupt our software - a simple reboot can often bring our software back online.
4. Sign into the Gilbarco File Share
Open File Explorer and enter your Gilbarco’s IP address in the address bar.
Not sure of your IP address?
Generally, your IP will be either of these two options: \\10.5.48.2 or \\10.5.60.1
If neither of these work, you will need to contact Gilbarco or your site's POS Firewall Vendor to identify the IP that your back office computer should use to connect to the Gilbarco Passport File Share.
You may also be prompted to enter a username and password.
If so, enter the Username “BackOffice” and the Password “BackOffice.”
If this password or username does not work, you will need to contact Gilbarco.
5. Confirm that PJR or CPJR files exist
PJR files can be found at one of these locations if the Third-Party Data Interface is enabled:
What if there are no PJR files in the PPXMLData\PJR directory?
Please ensure that PJR Generation is enabled within the Third-Party Data Interface.
This can be validated by following the options below:
Log into the Gilbarco Passport Manager Workstation
Select "Setup"
Select "Store"
Select "Third-Party Data Interface"
Enable the "Generate Transaction Level Detail (PJR)" option within this menu.
Press the "Save" button
7. Did you initially not see that PJR or CPJR files exist?
Then head back to Step 5 to confirm new files start showing in the folder.
Did you initially see the files? Then move to step #7.
8. On your computer, open the Skupos Sync application to connect your store
Open the application by clicking on the Skupos Sync icon on your desktop or by searching for "Skupos-Sync" in your taskbar.
9. Log into Skupos Sync Application
Make sure to use your Skupos login credentials, to login
Select the store that is disconnected
9. Select “Gilbarco” from the dropdown
Verify that the IP address within the Sync app matches that of your Gilbarco File Share (where PJR's are stored)
10. Fill out the fields to reconnect your store
Select “Gilbarco” as the POS Type from the drop-down
IP Address: This is the IP address used to access the Gilbarco File Share (where PJR's are stored)
Typically: 10.5.48.2 or 10.5.60.1
Username: BackOffice
Password: BackOffice
11. Click "Show Advanced Settings"
In the Advanced Settings dropdown, select the checkbox next to "Use Custom Outbox".
12. Once the "Select Folder" window appears navigate to your Gilbarco Passport File Share, where the PJR or CPJR are stored
This is the same IP and folder that is referenced in Step 4 above.
13. Once navigated to the correct folder (for example, \\10.5.48.2\PPXMLData\PJR), click the "Select Folder" button at the bottom of the window
In this specific screen, the PJR or CPJR files will not appear.
Please validate that the folder in the pop-up window matches that of the Gilbarco Passport File Share.
If they match, Skupos will process the files.
14. Once the custom outbox folder is selected, press the green “Save” button in the Skupos Sync application
You will be prompted twice after this to confirm.
Select “I understand” and then “Close Window” .
When successfully connected, the Skupos Sync application will show a green checkmark next to the appropriate store name.
If it is not connected, reach out to Skupos Support.
15. Check to make sure Skupos Sync is running on your computer
If this doesn’t bring your site online, you may need to restart the Skupos application services.
Search for “Task Manager” in the bottom left search bar on your taskbar.
Click the “Run As Administrator” button.
Once you are in Task Manager, click the “Services” tab and scroll down to “sync-monitor” on the left-hand side.
The status should be “Running.” If it is not running or is stopped, right-click on “Sync Monitor” and select “Restart.”
16. Confirm that your store is online
To confirm that your store is connected, use your internet browser to navigate to your dashboard at go.skupos.com.
If your store is back online, there you will see that all the stores are online based on the number of stores online.
17. Next steps
If all your stores are online, Congrats! You are back online.
If some of your stores are offline, please reach out to Skupos Support.
💡 Tip! If you've recently reconnected and are now online, and it's been over 7 days since your last connection, reach out to Skupos Support for help.
This will ensure your store's eligibility for Altria monthly payments, and our support can assist you in maintaining it.
POS provider | Can Skupos re-submit a file? | How many days back? | Additional Information |
Gilbarco | Yes | 7 | Please ensure you are checking the dashboard regularly at go.skupos.com to confirm you are online and avoid missing any transactions. |
Frequently Asked Questions
Are these steps different, depending on your point-of-sale provider?
Are these steps different, depending on your point-of-sale provider?
Yes!
Can I switch to Cloud Sync? I’ve heard that has less downtime and fewer instances of disconnection. Which leads to retailers making more money.
Can I switch to Cloud Sync? I’ve heard that has less downtime and fewer instances of disconnection. Which leads to retailers making more money.
Yes, free of charge!
If you have Paysafe, Cybera 325, Mako, you qualify!*
*Sunoco sites with Mako and Exxon sites are currently not supported for Cloud
To learn how to kick-start the process simply reach out to our support team.
Why does keeping my POS connected to Skupos Sync matter?
Why does keeping my POS connected to Skupos Sync matter?
Keeping Verifone POS connected to Skupos Sync is essential for receiving and submitting your files to qualify for monthly payments.