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PC: How to Download or Upgrade the Skupos Sync Application
PC: How to Download or Upgrade the Skupos Sync Application

This article will guide you through the installation process for Sync.

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Written by Skupos Support
Updated over 3 months ago

⛔ Alert: This article is only applicable for retailers who use desktop services.

  • If you are a Skupos Cloud Sync site, you do not need to download the application onto your PC!

Step-by-Step Process

1. Log into your Skupos Dashboard

  • Log in using your Skupos username and password

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2. Download Skupos Sync

  • Click on your initial in the top right corner

  • Select “Download SYNC” from the drop-down menu

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3. Install Skupos Sync

  • To install Skupos SYNC, follow one of the following three options:

    • Run the file from the downloads bar

    • Navigate to the folder where the file was downloaded

    • Press Ctrl + J to find the installer

  • If the above steps didn’t work open/run the installer by double-clicking on "SKUPOSInstaller.exe"

  • Click through the prompts until you finish the installation process


Frequently Asked Questions

Why does having Sync matter?

  • Without Sync connected, you'll miss out on receiving your monthly payments.

  • Skupos relies on this connection to access and review your data, which allows Skupos to provide timely monthly payments.

I forgot my password, what do I do?

  • Click here for instructions on how to reset your password

I heard that Cloud Sync has less downtime and is easier to support. How can I switch to Cloud Sync?

  • That is true! And it is FREE to make the switch.

  • If you have Paysafe, Cybera 325, Mako, you qualify!*

    *Sunoco sites with Mako and Exxon sites are currently not supported for Cloud

    • To learn how to kick start the process simply reach out to our support team.

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