Your Scan Data Is On The Move
What's Happening?
With the recent acquisition of Skupos by PDI Technologies, we're streamlining our solutions and services. As part of this effort, PDI CStore Essentials Scan Data is transitioning to the Skupos platform. Your back-office functionality will remain with CStore Essentials.
We're thrilled about the advanced reporting capabilities this shift will unlock for you! However, to ensure seamless receipt of funds (or monthly payments) from Altria and Reynolds American Inc. (RAI), a few simple updates to your system are required.
What does this mean for you?
If you are impacted by this transition, you will have received an email with instructions on next steps, which include:
Book a Skupos installation (if required)
If submitting Altria scan data through CStore Essentials, email [email protected] to initiate your submitter switch.
If submitting RAI scan data via CStore Essentials, email [email protected] and [email protected] to initiate your submitter switch.
Always ensure you stay connected to our sync software to avoid missed payments. Click here for connection tips.
If you cannot find the email, but think you should have one, reach out to Skupos support via chat at help.skupos.com (click the chat icon in the bottom, left corner).
Frequently Asked Questions
Are my stores eligible?
Are my stores eligible?
Although many stores are eligible for this change, sites with Citgo, Exxon, Sunoco, and Shell sites aren't eligible (yet!).
Don’t worry, we will proactively message notify stores (through emails & banner messages within the CSE platform) when they’re eligible.
How do I message Altria to let them know my scan data submissions need to move to Skupos?
How do I message Altria to let them know my scan data submissions need to move to Skupos?
If you submit Altria scan data via CStore Essentials AND Skupos, no further action is required.
If you submit Altria scan data via CStore Essentials only, email [email protected] to initiate your submitter switch.
Sample email is below:
Hi -
Please switch our Altria weekly submission to being from CStore Essentials to be from Skupos. My Altria Account Number (RCN or MA#) is ___ and store address is ____. Let me know if you need anything else!
Here is my <add your RCN/MAN #> and I’m reaching out about store <add store address>.
How do I know that Altria has taken the necessary action items to move my scan data to Skupos?
How do I know that Altria has taken the necessary action items to move my scan data to Skupos?
After completing the switch you will see the confirming "Live" status on your Skupos dashboard.
This process typically takes 1 week
How do I message RJR to let them know my scan data submissions need to move to Skupos?
How do I message RJR to let them know my scan data submissions need to move to Skupos?
If you submit RAI scan data via CStore Essentials AND Skupos, no further action is required.
If you submit RAI scan data via CStore Essentials only, email [email protected] and [email protected] to initiate your submitter switch.
Once validated after transitioning to Skupos, eligible RAI discounts can resume.
Sample email is below:
Hi -
Please switch our RAI weekly submission to being from CStore Essentials to be from Skupos. My RJR Account # is ___ and store address is ____. Let me know if you need anything else!
Thanks!
I received a text message from (844) - 922 - 3351, is that number affiliated with Skupos?
I received a text message from (844) - 922 - 3351, is that number affiliated with Skupos?
Yes! This is the shortcode we can use to give retailers updates.
Can I send questions to your team, through text messages?
Can I send questions to your team, through text messages?
No, we don’t currently have access to those questions or comments.
How do I change Scan providers?
How do I change Scan providers?
Click here for detailed instructions as to how to switch your scan provider.
What happens if I don’t complete my steps?
What happens if I don’t complete my steps?
If you do not complete the steps outlined in the email by the deadline, you will begin to lose your ability to get your monthly payments from tobacco brands.
What if I do not know when I will be available to participate in a (1) hour call?
What if I do not know when I will be available to participate in a (1) hour call?
Do not worry! You can book through the link in your email, up to the day of your appointment.
Can't find a link? Write to our customer care team and they can help you set up a meeting.
Still have questions? For any further inquiries, please contact Skupos Support.
Be sure to sign up as soon as possible to make sure you do not miss any monthly payments.