The most common Skupos Engage errors are either “Skupos Engage Offline” or “Loyalty Unavailable.” If your store is experiencing issues with either of these errors, you’ll see one of these notifications on your receipts or your register.

These errors can usually be solved with a few easy steps. Select your POS for tips


Verifone

  • Make sure your back office PC is powered on and running

  • Reboot your POS terminal, Commander, pinpads, and network equipment

    • If your back office PC runs your Skupos Sync software, reboot your PC as well

  • Check that all network cables are completely plugged in

If you are still having issues, reach out to Skupos Support. In addition, if there have been any recent changes to your network setup, reach out to Skupos Support for assistance.


Gilbarco

  • Make sure your back office PC is powered on and running

  • Reboot your Passport server/terminals, EDH, pin-pads, and network equipment

    • If your back office PC runs your Skupos Sync software, reboot your PC as well

  • Check that all network cables are completely plugged in

If you are still having issues, reach out to Skupos Support. In addition, if there have been any recent changes to your network setup, reach out to Skupos Support for assistance.


NCR

  • Make sure your back office PC is powered on and running

  • Check that all network cables are completely plugged in

If you are still having issues, reach out to Skupos Support. We may also need to contact your NCR support vendor to help fix the issue, as Skupos does not have access to modify Engage settings on the NCR Radiant server. In addition, if there have been any recent changes to your network setup, reach out to Skupos Support for assistance.


Clover

Reference this help article and follow the steps to relink/resync your Clover device

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