Keeping your Clover connected to Skupos Sync is essential for receiving and submitting your files.
How to Reconnect
Step 1: Confirm you have an active internet connection and that your store is disconnected
To check, open a web browser (Chrome, Firefox, etc.) and sign in to your account at go.skupos.com.
⛔ Error: If you are unable to access go.skupos.com, please contact your Internet Service Provider for further assistance.
If your store is disconnected, there will be a red “Offline” status in the Store section of your dashboard.
Step 2: Reboot your Clover device
Reboot your Clover device completely. Power it off, and then back on again.
Step 3: Confirm that your Merchant ID is linked to the correct store
💡 Tip: The merchant ID is a unique identifier for each store.
Step 4: Confirm that your Merchant ID is correct
Navigate to clover.com and click “Log In” in the top right-hand corner of the page.
Use your Clover username and password to log in. Do not use your Skupos username and password
Navigate to “More Tools” on the left-hand menu.
In the Search bar in the upper right-hand corner, search for “Skupos,” and open up the search result.
Click “Connect” or “Open App” if you have already installed Skupos before
If prompted, click “Accept.” This will open up a second page in your browser.
Confirm that the Merchant ID in your Clover dashboard matches the Merchant ID in your Skupos dashboard
⛔ Error: If these do not match, you will need to contact Skupos Support
Step 5: Verify that your store is linked
If the store is already linked, as in the photo below, the “Store Link” button should be grayed out.
If it is not linked, click the “Link Store” button, “Connect” and then “Close Window” to link the store.
Step 6: Confirm that you are disconnected from the Clover device
Open the Skupos app on your Clover device. If the store ID is highlighted in green, the store is verified and connected to your Skupos account.
⛔ Error: If the Skupos app is red this means that your Clover device is not properly connected to Skupos and you will need to contact Skupos Support
Step 7: Uninstall and reinstall the Skupos app
Uninstalling the Skupos app
Log in to your profile on Clover.com.
Navigate to “More Tools” on the left-hand menu.
In the Search bar in the upper right-hand corner, search for “Skupos,” and open up the search result.
Once on the Skupos App page select the three black dots above the Open” button. From here, select “Uninstall App.”
The “Open App” button will now say “Connect”. This means that Skupos Sync has now been uninstalled.
Reinstalling the Skupos app
If you are already on the page where you just uninstalled the app, continue by clicking “Connect” and then "Accept."
Step 8: Confirm that Your Store is Online
To confirm that your store is connected, use your internet browser to navigate to your dashboard at go.skupos.com. If your store is back online, there will be a green "Online" status in the Store section of the dashboard.
⛔ Error: Help! I’m still having issues. If you have followed these steps and still cannot reconnect your store to Skupos Sync, please call or chat our Support Team and we will help get you reconnected.