When running a Skupos Engage transaction with a NCR point of sale system, there is a specific order of operations a cashier needs to follow in order to ensure a successful transaction.
💡 Tip: Before you get started: Make sure that all eligible UPCs are in your Pricebook and each eligible UPC is set up with the product code *non fuel*
Step 1: Scan the eligible products. The discount will populate after the payment option is selected.
❗ Alert: If the UPCs are entered manually, the discount will not be given.
Step 2: Customer Inputs Phone Number
Have the customer select “Alternate ID” (i.e. Loyalty ID) on the pin pad.
The customer will then need to enter a valid phone number.
Cashier will see “Mobile1” line item of $0.00
Cashier selects “Enter” to authorize payment options
Step 3: Verify the Discount and Finalize the Transaction
Once the customer has opted in (or out), the discount will appear on the screen
Finalize the transaction as normal
⛔ Error: Help! I’m still having issues. If you have followed these steps and are still having issues, please call or chat our Support Team.