When running a Skupos Engage transaction with a Clover point of sale system, there is a specific order of operations a cashier needs to follow in order to ensure a successful transaction.
Step 1: Scan the eligible products.
The discount will populate after the payment option is selected.
Step 2: Cashier Prompts Customer to Input Phone Number
Cashier selects “Pay” on the Clover device
Under the “Other” section, select “Skupos.” This will bring up a numeric keypad to enter in the customer phone number.
Once the customer enters their phone number, they will need to accept the terms and conditions, which they can do by hitting the “Accept” button.
⛔ Error: If the customer does not accept the terms, the discount will not be issued.
Step 3: Verify the Discount and Finalize the Transaction
Once the terms have been accepted, the discount will now appear on the payment screen
Complete the transaction by pressing "Cash" or "Credit" and finalize payment.
⛔ Error: Help! I’m still having issues. If you have followed these steps and are still having issues, please call or chat our Support Team.