Keeping your Gilbarco connected to Skupos Sync is essential for receiving and submitting your files.

How to Reconnect

Step 1: Confirm you have an active internet connection and that your store is disconnected

To check, open a web browser (Chrome, Firefox, etc.) and sign in to your account at go.skupos.com.

⛔ Error: If you are unable to access go.skupos.com, please contact your Internet Service Provider for further assistance.

If your store is disconnected, there will be a red “Offline” status in the Store section of your dashboard.

Step 2: Reboot your back office computer

Sometimes, external factors can interrupt our software - a simple reboot can often bring our software back online.

Step 3: Sign in to the Gilbarco File Share

Open File Explorer and enter your Gilbarco’s IP address in the address bar.

💡 Tip: Generally, your IP will be either of these two options: \\10.5.48.2 or \\10.5.60.1 If neither of these work, you will need to contact Gilbarco or your site's POS Firewall Vendor to identify the IP that your back office computer should use to connect to the Gilbarco Passport File Share.

❗ Alert: You may also be prompted to enter a username and password. If so, enter the Username “BackOffice” and the Password “BackOffice.” If this password or username does not work you will need to contact Gilbarco.

Step 4: Confirm that PJR or CPJR files exist

PJR files can be found at one of these locations if the Third-Party Data Interface is enabled:
- \\10.5.48.2\PPXMLData\PJR
- \\10.5.60.1\PPXMLData\PJR

⛔ Error: If there are no PJR files in the PPXMLData\PJR directory, please ensure that PJR Generation is enabled within the Third-Party Data Interface. This can be validated by following the options below:

Log into the Gilbarco Passport Manager Workstation
Select "Setup"
Select "Store"
Select "Third-Party Data Interface"
- Enable the "Generate Transaction Level Detail (PJR)" option within this menu.
Press the "Save" button

Step 5: Head back to Step 4 to confirm new files start showing in the folder.

Step 6: On your computer, open the Skupos Sync application to connect your store

Open the application by clicking on the Skupos Sync icon on your desktop or by searching for "Skupos-Sync" in your taskbar.

Step 7: Using your Skupos login credentials, log into Skupos Sync and select the store that is disconnected

Step 8: Select “Gilbarco” from the dropdown, and verify that the IP address within the Sync app matches that of your Gilbarco File Share (where PJR's are stored)

Step 9: Fill out the fields to reconnect your store

Select “Gilbarco” as the POS Type from the drop-down
IP Address: This is the IP address used to access the Gilbarco File Share (where PJR's are stored)
- Typically: 10.5.48.2
Username: BackOffice
Password: BackOffice

Step 10: Click "Show Advanced Settings"

In the Advanced Settings dropdown, select the checkbox next to "Use Custom Outbox".

Step 11: Once the "Select Folder" window appears, navigate to your Gilbarco Passport File Share, where the PJR or CPJR are stored

This is the same IP and folder that is referenced in Step 4 above.

Step 12: Once navigated to the correct folder (i.e. \\10.5.48.2\PPXMLData\PJR), click the "Select Folder" button at the bottom of the window

❗ Alert: In this specific screen, the PJR or CPJR files will not appear. Please validate that the folder in the pop-up window matches that of the Gilbarco Passport File Share. If they match, Skupos will process the files.

Step 13: Once the custom outbox folder is selected, press the green “Save” button in the Skupos Sync application. You will be prompted twice after this to confirm. Select “I understand” and then “Close Window”

❇️ Success: When successfully connected, the Skupos Sync application will show a green checkmark next to the appropriate store name.

Step 14: Check to make sure Skupos Sync is running on your computer

If this doesn’t bring your site online, you may need to restart the Skupos application services.
- Search for “Task Manager” in the bottom left search bar on your taskbar.
- Click the “Run As Administrator” button.
- Once you are in Task Manager, click the “Services” tab and scroll down to “sync-monitor” on the left-hand side. The status should be “Running.” If it is not running or is stopped, right-click on “Sync Monitor” and select “Restart.”

Step 15: Confirm that Your Store is Online

To confirm that your store is connected, use your internet browser to navigate to your dashboard at go.skupos.com. If your store is back online, there will be a green "Online" status in the Store section of the dashboard.

⛔ Error: Help! I’m still having issues. If you have followed these steps and still cannot reconnect your store to Skupos Sync, please call or chat our Support Team and we will help get you reconnected.