Keeping your Gilbarco connected to Skupos Sync is essential for receiving and submitting your files.
How to Reconnect
Step 1: Confirm you have an active internet connection and that your store is disconnected
To check, open a web browser (Chrome, Firefox, etc.) and sign in to your account at go.skupos.com.
⛔ Error: If you are unable to access go.skupos.com, please contact your Internet Service Provider for further assistance.
If your store is disconnected, there will be a red “Offline” status in the Store section of your dashboard.
Step 2: Reboot your back office computer
Sometimes, external factors can interrupt our software - a simple reboot can often bring our software back online.
Step 3: Sign in to the Gilbarco File Share
Open File Explorer and enter your Gilbarco’s IP address in the address bar.
💡 Tip: Generally, your IP will be either of these two options: \\10.5.48.2 or \\10.5.60.1 If neither of these work, you will need to contact Gilbarco or your site's POS Firewall Vendor to identify the IP that your back office computer should use to connect to the Gilbarco Passport File Share.
❗ Alert: You may also be prompted to enter a username and password. If so, enter the Username “BackOffice” and the Password “BackOffice.” If this password or username does not work you will need to contact Gilbarco.
Step 4: Confirm that PJR or CPJR files exist
PJR files can be found at one of these locations if the Third-Party Data Interface is enabled:
⛔ Error: If there are no PJR files in the PPXML\PJR directory, please ensure that PJR Generation is enabled within the Third-Party Data Interface. This can be validated by following the options below:
Log into the Gilbarco Passport Manager Workstation
Select "Third-Party Data Interface"
Enable the "Generate Transaction Level Detail (PJR)" option within this menu.
Step 5: On your computer, open the Skupos Sync application to connect your store
Option 1: Open the application by clicking on the Skupos Sync icon on your desktop or by searching for "Skupos-Sync" in your taskbar.
Option 2: Manually open and run the Skupos-Sync.exe from the Windows File Explorer:
Select the folder icon on the Windows Taskbar, or search for "File Explorer" in the search bar.
Copy and paste the following into the text field at the top of the window:
C:\Program Files (x86)\Skupos Inc\Skupos Sync\188.8.131.52
Locate the "SKUPOS SYNC" application, and double-click it to run the app.
Step 6: Using your Skupos login credentials, log into Skupos Sync and select the store that is disconnected
Step 7: Select “Gilbarco” from the dropdown, and verify that the IP address within the Sync app matches that of your Gilbarco File Share (where PJR's are stored)
Step 8: Fill out the fields to reconnect your store
Select “Gilbarco” as the POS Type from the drop-down
IP Address: This is the IP address used to access the Gilbarco File Share (where PJR's are stored)
Step 9: Click "Show Advanced Settings"
In the Advanced Settings dropdown, select the checkbox next to "Use Custom Outbox".
Step 10: Once the "Select Folder" window appears, navigate to your GIlbarco Passport File Share, where the PJR or CPJR are stored
This is the same IP and folder that is referenced in Step 4 above.
Step 11: Once navigated to the correct folder (i.e. \\10.5.48.2\PPXML\PJR), click the "Select Folder" button at the bottom of the window
❗ Alert: In this specific screen, the PJR or CPJR files will not appear. Please validate that the folder in the pop-up window matches that of the Gilbarco Passport File Share. If they match, Skupos will process the files.
Step 12: Once the custom outbox folder is selected, press the green “Save” button in the Skupos Sync application. You will be prompted twice after this to confirm. Select “I understand” and then “Close Window”
❇️ Success: When successfully connected, the Skupos Sync application will show a green checkmark next to the appropriate store name.
Step 13: Check to make sure Skupos Sync is running on your computer
If this doesn’t bring your site online, you may need to restart the Skupos application services.
Search for “Task Manager” in the bottom left search bar on your taskbar.
Click the “Run As Administrator” button.
Once you are in Task Manager, click the “Services” tab and scroll down to “sync-monitor” on the left-hand side. The status should be “Running.” If it is not running or is stopped, right-click on “Sync Monitor” and select “Restart.”
Step 14: Confirm that Your Store is Online
To confirm that your store is connected, use your internet browser to navigate to your dashboard at go.skupos.com. If your store is back online, there will be a green "Online" status in the Store section of the dashboard.
⛔ Error: Help! I’m still having issues. If you have followed these steps and still cannot reconnect your store to Skupos Sync, please call or chat our Support Team and we will help get you reconnected.