Keeping your Verifone connected to Skupos Sync is essential for receiving and submitting your files.
How to Reconnect
Step 1: Confirm you have an active internet connection and that your store is disconnected
To check, open a web browser (Chrome, Firefox, etc.) and sign in to your account at go.skupos.com.
⛔ Error: If you are unable to access go.skupos.com, please contact your Internet Service Provider for further assistance.
If your store is disconnected, there will be a red “Offline” status in the Store section of your dashboard.
Step 2: Reboot your back office computer
Sometimes, external factors can interrupt our software - a simple reboot can often bring our software back online.
Step 3: Check to make sure Skupos Sync is running on your computer
Search for “Task Manager” in the bottom left search bar on your screen. Click the "Run As Administrator" button.
Once you are in Task Manager, click the “Services” tab and scroll down to “sync-monitor” on the left-hand side. The status should be “Running.”
If it is not running or is stopped, right-click on “Sync Monitor” and select “Start.” If you have to do this, you will need to sign into Skupos Sync.
Step 4: Open up the Skupos Sync application and log in
Option 1: Open the application by clicking on the Skupos Sync icon on your desktop or by searching for "Skupos-Sync" in your taskbar.
Option 2: Manually open and run the Skupos-Sync.exe from the Windows File Explorer:
Locate the "SKUPOS SYNC" application, and double-click it to run the app.
Using your Skupos login credentials, log into Skupos Sync and select the store that is disconnected.
Step 5: Log in with your Petroleum C-Store credentials
Log into the Petroleum C-Store with your Manager account.
💡 Tip: This is not the username and password that you use to sign in to go.skupos.com but rather the Skupos user credentials in Petroleum C-Store. If you don't remember your password, you can always update it in Petroleum C-Store.
To update your Skupos user credentials, navigate to Petroleum C-Store:
Select the “Security” tab and then “Manage Users.”
Select “skupos” under the “User” section.
If you don’t know your password, create a new one in the "Password Settings" field.
Now you can navigate back to the Skupos Sync application and re-sync the store
Enter in your user credentials from above
Confirm that the IP in Skupos Sync matches the IP in Petroleum C-Store. You can do this by looking at the URL on your internet browser’s Petroleum C-Store page. Make sure that it matches the IP that is listed in the Skupos Sync application
Step 6: Finish reconnecting your store
After you successfully entered all of this information, a message will pop up that reads “You’re All Set!” This means that you have reconnected your Verifone to Skupos.
To confirm that your store is connected, use your internet browser to navigate to your dashboard at go.skupos.com. If your store is back online, there will be a green "Online" status in the Store section of the dashboard.
⛔ Error: Help! I’m still having issues. If you have followed these steps and still cannot reconnect your store to Skupos Sync, please call or chat our Support Team and we will help get you reconnected.