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Cloud Sync Offline Troubleshooting

Mako or Cyber Cloud sync is disconnected

Written by Skupos Support
Updated over a week ago

If you are experiencing issues with Skupos reporting or Engage not offering discounts this can be caused by the Store MNSP Router losing connection to Skupos.

Getting Your Store Back Online.

Step 1: Verify that your MNSP Router is powered on

  • You can tell the device is operational if all of the lights are on.

Step 2: Verify that your MNSP Router has an active internet connection

  • Look for a green light next to an image of a globe or labeled as “WAN”. If this light is green, your MNSP Router is connected to the Internet.

  • If the light next to the globe or “WAN” label is not green this may mean that your store has lost Internet connection.

Step 3: Check to make sure your ISP (Internet Service Provider) router is connected to either “WAN 1” on Mako devices or “WAN” on other MNSP Router

  • Use another internet-enabled device (like your cellphone) to verify your network is operational. Try navigating to, and if you can reach this site, proceed to the next step.

  • If your network is still not operational, contact your Internet provider.

Step 4: Attempt to run a few transactions at your store

  • Once the transaction has been processed, check your Skupos dashboard to make sure that your store’s status is “Online” and that the date of the last transaction matches the date the test was run.

Step 5: If after running test transactions your store is still not shown as “Online” on your diagnostics dashboard, contact Skupos to ensure that your POS is configured properly

Alert: Changing equipment in your store will sometimes require on-site technical support from a certified Authorized Service Contractor.

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