Switching your scan data provider to Skupos. Select from the options below.
Getting Started with Altria
Step 1: Reach out to your Altria representative
Let them know that you are switching providers for the Digital Trade Program.
They may have you sign a new “Digital Trade Program Agreement” form.
Step 2: Contact the Skupos Sales Representative
Provide your Altria Retail Control Number (RCN) or Master Account Number (MAN) during the Skupos sign-up process.
💡 Tip: Forgot this step? No worries, please contact our support team to provide your Altria account number.
Step 3: Skupos will let IRi know that we will be reporting Scan Data on your behalf.
Once this is confirmed, you will receive a “Confirmation of Third-Party Change” email, indicating the change has started.
Shortly after, you will receive another “New File Naming Convention” email. This lets us know that your submission credentials have been mapped to Skupos for submissions.
💡 Tip: Though the process is fairly automated past this point, please continue to check your email during the enrollment process in case IRi or Skupos reaches out with questions.
Submitting Test Files
Step 4: Next, you will receive a “Request for File” email, which will prompt Skupos to submit a test file on your behalf to IRi.
We need to send a full week of complete data, so it is important to stay connected to Skupos Sync software in order for us to submit a complete file.
❗ Alert: Please check to make sure that you are connected to Skupos Sync on a consistent basis. If you are disconnected, Skupos will send you a “Sync Disconnected” notification, but we will not be able to submit a file.
Step 5: Once the test file is accepted by IRi, you will receive a “Third-party change complete” confirmation email.
This email means that you are live in the Altria Digital Trade program. You can now begin to offer Multi-Unit discounts and Loyalty Fund Program discounts, if eligible. Please confirm eligibility with your Altria representative.
❇️ Success: Congratulations on going live with Altria! If you have any questions about setting up discounts or file feedback you may receive from IRi or Altria, reach out to our support team.
Getting Started with RJR
Step 1: Email Skupos at [email protected] and MSA at [email protected]
Let both Skupos and MSA know that you are switching providers and still want to participate in RJR.
Step 2: MSA receives your email
MSA will send an email with your new submission credentials to Skupos and request a test file submission.
❗ Alert: Please check your email often during enrollment, as MSA and Skupos will have questions throughout the process. If these emails are not answered, you will not move forward in the enrollment process.
Submitting a Test File
Step 3: Once Skupos has received credentials, we will submit a test file on your behalf to MSA.
We need to send a full week of complete data. It is important to stay connected to Skupos Sync software in order for us to submit a complete file.
Step 4: Once the test file has been submitted, you will need to check your MSA portal to ensure the test file is processed successfully.
If you find that the test file is processed with errors, you will need to forward that feedback to [email protected].
❗ Alert: Please check to make sure you are connected to Skupos Sync on a consistent basis. If you are disconnected, Skupos will send you a "Sync Disconnected" notification, but we will not be able to submit a file.
Step 5: Test file is processed successfully
MSA will send an email indicating we can proceed with submitting production files on your behalf and you will advance to your previous enrollment status.
If you were previously validated in the RAITMS Scan Data program, you can now begin to offer Multi-Unit discounts, if eligible. Please confirm eligibility with your RJ Reynolds representative.
❇️ Success: Congratulations on going live with RJ Reynolds! It's important to check your email and MSA portal weekly in case MSA encounters any unexpected issues while processing your file. If you do receive an error, you will need to reach out to our support team to share that feedback, as we do not have access to it.