We always recommend that you reach out to your back office software provider for help setting up multi-can and multi-pack discounts in your back office software.
Can Skupos Report the Discounts?
Yes, we have the ability to report discounts set up in your back-office software's price book. For our customers who are currently using back-office software to offer discounts, it is often easier to continue using your back-office software rather than setting the discount in your point of sale system.
I'm Familiar with my Back Office Software, What Now?
If you are familiar with setting up discounts in your back office software's price book, please proceed as normal. We highly encourage you to contact Skupos Support after a full day of scanning to confirm that it is reporting correctly once you have completed the setup.
⛔ Error: Do not use PLU Modifiers or do manual discounts. These will not report correctly and will result in no reimbursement.
What if I Need Assistance with my Back Office Software?
We recommend and encourage that you reach out to your back office provider for help setting up multi-can and multi-pack discounts in your back office software.
❗ Alert: If you reach out to Skupos support, we cannot guarantee that we will be familiar with your back office software and cannot be held responsible for incorrect setup in third-party back-office software.
What Should I do When I Call my Back Office Provider for Help?
When contacting your back office provider, it is important to determine whether you have the ability to mix and match PLU's while offering a discount or if you can only offer multi-pack deals.
Mix and Match will allow you to set a discount to a setlist of PLU’s regardless of price.
Multi-pack will allow you to set a discount to PLU’s at the same price.