You can make changes to your payment information, view billing history, and download invoices from your Skupos dashboard.
Quick Links for Billing
Accessing Billing Management
Step 1: Log in to your account at https://go.skupos.com .
Step 2: Select your name in the top right corner to drop down the menu.
Step 3: From there, select “Settings”
Step 4: Scroll down to the "Billing Information" section
Step 5: Select the blue “Go to Billing Management” button.
This will take you to the billing portal.
Updating Your Payment Information
Step 1: Click the "Edit" button in the Billing Information section
Please note our platform can only store one payment method at a time.
💡 Tip: If you need to change your payment method from a credit card to a bank account or vice versa, click on the "Need to Change Payment Method?" link located just below the billing information section, and you'll be given the option to switch.
The subscriptions section of your Billing Management page will list:
The names of the subscriptions you are enrolled in (Skupos C-Store and/or Skupos Engage)
Date of next invoice
Number of locations on the subscription
Total cost of the subscription (this does not include any discounts)
💡 Tip: To update, make changes to, or cancel your subscription, please contact Skupos Support.
Viewing and Downloading Invoices
Located at the bottom of Billing Management, the invoice section lists the full history of invoices issued to your account. You can open each invoice to see a breakdown of charges or refunds issued to your account as well as what you have paid.
Step 1: Click “All Invoices” to open up a list of all your invoices
Step 2: Click on a blue invoice # to open up a copy of the invoice.
From here, you can print or download a PDF copy
Reading Your Invoice
Understanding your invoice is easy:
Paid: This means that your invoice has been successfully paid
Past Due: This means that the original transaction has been declined. Issues causing the payment to be declined must be resolved in order for the payment to be processed or your payment method must be updated. Please reach out to us if the issues causing your payment to be declined (updated card number, low balance, etc...) are resolved so we can run the payment again.
Failed: This is a previously issued invoice that will not be collected upon
Processing: This means that the payment of this invoice is pending
Account Balance: This is the amount your account owes (if in red) or has been credited (if in green)