If your tobacco representative has informed you that your files are missing a loyalty code, that means that there is an indicator missing from your reports that lets IRI know you completed a loyalty transaction. Without this indicator, you can run into issues with reimbursement.
Common Reasons Why Loyalty Promotion Codes are Missing
Reason 1: You have not completed enrollment with Skupos
To participate in a Loyalty Fund Program (LFP), you need to confirm enrollment with your tobacco representative AND enroll in the program on your Skupos dashboard.
❗ Alert: If you have not enrolled through your Skupos dashboard, you will not be able to offer LFP discounts in your store.
Reason 2: Loyalty discounts aren’t being triggered
LFP discounts are only triggered by Skupos when a phone number or loyalty ID is entered into the pin pad at the time of purchase, and only on applicable UPCs.
Ensure that your cashiers are reminding customers to enter in their phone number or loyalty ID in order to receive a discount.
If a phone number or loyalty ID is not entered, no discount will be triggered and no loyalty promotion codes will be present.
⛔ Error: If both of the above have been satisfied, and loyalty promotion codes are not present, please reach out to our Skupos Support team for further troubleshooting.